Decisely Reports Data Security Incident Affecting Personal Information

On December 1, 2025, Decisely issued a public notification regarding a recent data security incident that has significant implications for affected individuals. This incident may have involved personal information, including sensitive health data, of certain individuals associated with the organization.

Timeline of the Incident

The issue was initially discovered on December 17, 2024, following the detection of suspicious activities on Decisely's cloud storage platform. Upon identifying these irregularities, the company acted quickly to secure the system and commenced a thorough investigation. Cybersecurity experts were enlisted to assess the extent and nature of the breach, with findings suggesting that some personal data may have been retrieved by unauthorized parties as of December 16, 2024.

Scope of Exposure

In the aftermath of the investigation, Decisely categorized the potentially affected data, which may include names, birth dates, contact numbers, passport details, digital signatures, and Social Security numbers. Following an extensive analysis of the compromised data, Decisely began alerting those individuals whose information might have been affected on June 13, 2025.

No Evidence of Fraud

Importantly, the company emphasized that there is currently no evidence that the exposed data has been used fraudulently or targeted for identity theft. Despite this, Decisely remains committed to keeping its clients informed and has provided access to requisite support systems.

Support for Affected Individuals

To mitigate the potential impact of this incident, Decisely has partnered with Kroll, offering affected individuals services including credit monitoring and identity theft recovery solutions. Moreover, a toll-free call center has been established to field inquiries regarding the incident. The center operates Monday through Friday from 8 AM to 5:30 PM Central Time, allowing concerned individuals to get timely information and assistance.

Future Safeguards

In the wake of this incident, Decisely has implemented additional security measures to enhance its network environment and prevent the recurrence of similar incidents. The protection of personal and protected health information is paramount for Decisely, and the organization encourages patience and understanding during this challenging time.

Through effective communication and improved security protocols, the firm aims to restore client confidence while ensuring that personal data is better protected in the future. As the investigation continues, Decisely reassures its stakeholders of its commitment to safeguarding personal data and fortifying its security frameworks.