#Japan #Tokyo #Beats #TimeLeap #RURA

Comprehensive Partnership in Remote Customer Service

In an exciting development for the remote customer service industry, TimeLeap, Inc., the Tokyo-based company behind the remote reception service RURA, has entered into a significant partnership with Beats Inc., based in Osaka. This collaboration aims to enhance the quality of remote customer service across Japan as both companies address staffing shortages in the service sector.

Background of the Partnership

TimeLeap has been at the forefront of providing innovative remote customer experiences with its RURA platform, which has successfully been implemented in over 100 companies. Similarly, Beats has carved out a niche by developing promotional tools and retail design services and launched its own remote interaction service, Enkakusan, in 2020.

The partnership arises from Beats’ strategic shift away from developing its own products towards incorporating high-quality solutions, ensuring they provide exceptional value to retail sector clients. After approximately six months of discussions, both companies recognized that combining TimeLeap's robust product capabilities and operational knowledge with Beats' marketing and space design expertise would lead to superior remote customer service solutions.

Goals of the Partnership

The collaboration is designed to leverage each company’s strengths, improving the remote customer experience for clients. TimeLeap’s CEO Ryoichi Mochizuki expressed enthusiasm about the partnership, noting the importance of working with a former competitor to deliver unprecedented value to customers. The goal is not only to sell RURA more effectively but also to create new opportunities to enhance retail experiences through innovative service delivery methods.

Beats' President Matsuhiro Kashiwa commented on the necessity of remote customer service, particularly in a post-pandemic context. He recognizes that reducing operational burdens for retail businesses is becoming essential, and partnering with TimeLeap will pave the way for better customer experiences in retail through refined online customer interactions.

What is RURA?

RURA is a remote customer service solution that facilitates in-store interactions via the internet, enabling employees to provide assistance virtually. RURA offers both face-to-face virtual interactions as well as interactions through avatars, allowing small teams to manage multiple store receptions remotely. Notably, there have been instances where three staff members have successfully managed reception across 30 stores. This innovative solution not only adheres to COVID-19 safety protocols but also enhances operational efficiency and fosters new working styles in the customer service sector.

For more information on RURA, visit TimeLeap RURA.

About TimeLeap Inc.

TimeLeap Inc. is dedicated to realizing a world where individuals can focus on what truly matters. By offering remote customer service through RURA, the company aims to facilitate efficient store operations while ensuring safety during the pandemic. Founded on June 3, 2019, TimeLeap is headquartered in Chiyoda, Tokyo, and is committed to developing and providing high-quality remote customer service solutions.

• - Company Overview:

- Name: TimeLeap Inc.
- Founded: June 3, 2019
- Capital: 935.84 million yen (including capital reserves)
- Location: 1-9-1 Iwamoto-cho, Chiyoda-ku, Tokyo
- Business: Development and provision of remote customer service "RURA"
- Website: TimeLeap

About Beats Inc.

Beats Inc., established in April 1977, focuses on launching new products, retail promotions, space design, and a multitude of marketing strategies. With a revenue of 10.1 billion yen projected for the fiscal year ending March 2025, the company continues to expand its capabilities in digital content creation and market strategy across various sectors.

• - Company Overview:

- Name: Beats Inc.
- Founded: April 1977
- Capital: 10 million yen
- Revenue: 10.1 billion yen (FY2025)
- Employees: 127 (as of April 1, 2025)
- Location: 2-2-22 Kitahama, Chuo-ku, Osaka
- Business: Product launch, retail promotions, space design, digital content creation, and more.
- Website: Beats

The collaboration between TimeLeap and Beats marks a pivotal moment in transforming remote customer interactions, enhancing the service experience while tackling the ongoing challenge of labor shortages within the industry.