#USA #Atlanta #Fusion Connect #Stevie Award #Sharma Montgomery

Celebrating Excellence: Sharma Montgomery's Silver Stevie® Award Win

In a remarkable recognition of leadership and innovation, Fusion Connect proudly announces that Sharma Montgomery, its Senior Vice President of Customer Experience, has been awarded the Silver Stevie® Award for Woman of The Year in Business Services. This prestigious accolade, presented within an international forum featuring over 1,500 nominations from 48 nations, underscores Montgomery's role in transforming customer experience at Fusion Connect into an industry benchmark.

The 2025 Stevie Award for Women in Business celebrates women who excel in innovation, leadership, and their impactful contributions to the business landscape. Montgomery's leadership qualities were highlighted by the competition's judges, who commended her ability to cultivate a customer-focused organizational culture marked by exceptional achievements. Notably, under her guidance, a newly formed dedicated customer experience management team has enhanced customer satisfaction, resulting in an impressive score of 4.5 out of 5.0.

Another significant outcome from Montgomery’s efforts is the successful implementation of operational excellence initiatives designed with a customer-first mindset. These measures have elevated customer loyalty rates to the highest levels in the history of Fusion Connect. Additionally, she has instilled a culture of accountability, ensuring that every customer interaction embodies the dedication and proactive care that defines the company's service philosophy.

Montgomery stated, "Serving our customers is a team effort. Our success is thanks to our committed employees who prioritize customer satisfaction with an obsessive dedication. By actively listening and responding with care, we guarantee that every customer interaction showcases our commitment to their success. This award is a triumph for the entire team."

Since assuming her role in April 2024, Montgomery has spearheaded a thorough overhaul of the customer experience strategies at Fusion Connect. By merging Account Management and Customer Success into a cohesive customer experience management unit, she has not only fostered collaboration among teams but has also propelled client-first projects that have yielded measurable improvements in essential performance metrics, such as Customer Satisfaction (CSAT) and Net Promoter Score (NPS).

A proud U.S. Air Force veteran and an inspiring mentor, Montgomery's leadership has redefined how Fusion Connect views customer experience. Her efforts have positioned CX as a strategic driver of growth, creating new benchmarks within the sector.

For visitors eager to discover more about Fusion Connect and its awards in customer service excellence, the company invites you to explore their corporate website.

About Fusion Connect

Fusion Connect is a premier provider of cloud communications and managed services, empowering organizations to streamline technology to focus on growth. The organization offers a comprehensive suite of managed solutions, including broadband access, Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), Software-Defined Wide Area Network (SD-WAN), and managed security services, all backed by teams based in the USA, dedicated to enhancing performance, reliability, and customer success. With profound technical expertise and extensive industry knowledge, Fusion Connect tailors optimal, best-in-class communication solutions that cater to the distinct needs of modern enterprises. Their commitment to providing exemplary customer service is fortified by industry-leading uptime and service quality assurances. To learn more, visit FusionConnect.com or connect with an expert at +1-888-301-1721.