ServiceLink Introduces Major Improvements to Its Pioneering Digital Closing Technology

ServiceLink Revamps EXOS® Close for Enhanced User Experience

In a ground-breaking announcement, ServiceLink has unveiled a series of enhancements to their acclaimed EXOS® Close platform, regarded as the leading solution in the digital mortgage sector. The latest changes are designed to offer increased flexibility for both lenders and borrowers, allowing them to better manage when, where, and how they complete their closings.

Since its launch, EXOS® Close has been transforming the closing experience for eight years and has maintained a reputation for innovation. The platform is recognized as the first and only solution of its kind, enabling real-time scheduling for mortgage closings. With these new enhancements, the digital closing process is further streamlined, removing the limitations of traditional in-branch appointments.

New Features Explained

One of the standout features introduced is the enhanced capability for online and in-branch closings, which now comes with a seamless determination of remote closing eligibility. This process assesses the acceptance requirements across various states and counties, allowing borrowers to schedule their closings online immediately, provided their lenders approve their eligibility.

Consumers are empowered to make choices at their convenience, significantly simplifying the closing process. As highlighted by Dave Steinmetz, division president of origination services at ServiceLink, these enhancements are not just about convenience; they also represent substantial cost savings for lenders by moving away from outdated processes. Furthermore, the platform includes educational components to inform borrowers about their chosen closing types, ensuring they are better prepared and informed throughout the process.

Pioneering Technology for Home Transactions

The addition of an in-branch scheduling option is a pioneering advancement in the industry. ServiceLink is the only provider currently offering this feature, allowing lenders to manage all closings through EXOS. This functionality holds particular value for home equity and refinance transactions, enhancing efficiency and clarity within the closing framework. Access to the automated remote online notarization (RON) eligibility determination serves as a catalyst for the wider adoption of eSignings. Borrowers are given the power to self-schedule their RON closing events, which can facilitate a more enjoyable experience.

Trust and Transparency at Every Step

ServiceLink’s dedication to transparency is evident throughout the EXOS Close experience. Borrowers receive live updates via text messages that detail the status of their closing appointments, including the agent’s contact details as well as information about their arrival, such as the vehicle type and its model. This level of engagement empowers consumers and builds trust in the digital mortgage process.

For lenders, the ability to integrate advanced scheduling tools means they can provide a more personalized experience to their clients, adapting to their preferences and demands in real-time. The platform's calendaring functionality allows for direct interaction with the most qualified notaries across the nation, thereby offering borrowers unparalleled convenience in securing their ideal closing appointments.

Conclusion

By continually innovating and enhancing its offerings, ServiceLink is committed to revolutionizing how digital mortgage services are approached. The enhancements to EXOS® Close symbolize a significant step forward in the mortgage industry, demonstrating that technology can redefine user experience and efficiency. To find out more about the comprehensive features of EXOS Close, visit ServiceLink's website.

ServiceLink stands as the leading digital mortgage services provider in the U.S., delivering top-tier technology and services while prioritizing quality, compliance, and customer satisfaction. With the launch of these new features, they are poised to further elevate the industry standard in mortgage closing solutions.