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TPx Triumphs at HDI Service and Support World

On June 2, 2026, TPx, a renowned managed services provider operating nationwide, proudly announced its achievement of the 2026 Best Customer Experience Award presented by HDI at the HDI Service and Support World conference. This award stands as a testament to TPx's unwavering dedication to excellence in customer support and its measurable advancements in service quality.

Commitment to Customer-Centric Support

The recognition from HDI underscores TPx's commitment to delivering top-notch IT support. The company has implemented extensive operational enhancements geared towards creating an exceptional customer experience. This has included investments in faster response times, enhanced customer communication, and an overall improvement in service delivery metrics.

As a result, TPx achieved an impressive five-point increase in customer satisfaction ratings, alongside a remarkable 37% reduction in Priority-1 issue resolution times. Notably, nearly 90% of customer calls are now answered within 60 seconds, showcasing the company's focus on timely responses and efficient problem resolution.

Proactive Service Initiatives

TPx's commitment to its clients does not end with responsive support. The organization has established several proactive service initiatives that contribute to its award recognition. Initiatives such as same-day customer outreach and thorough 30-day follow-up validation programs have solidified TPx’s reputation for reliability. Moreover, cross-functional review sessions aimed at continuous improvement ensure that the company regularly assesses and enhances its service quality.

These proactive measures significantly contribute to reducing downtime, boosting productivity, and increasing customer confidence in TPx's support services.

Strong Leadership and Vision

Carol Hilliard, Chief Operating Officer of TPx, emphasized the importance of creating trust and reliability in customer service:

"Great customer experience is built on trust, responsiveness, and consistency in the moments that matter most. When customers reach out for support, they need to know they'll get fast answers, clear communication, and a team that stays accountable through resolution. This recognition reflects our commitment to delivering that experience."

Her words encapsulate the essence of TPx's operational ethos; that true customer support goes beyond merely resolving issues—it builds the trust that customers depend on.

Expertise in Managed Services

TPx stands out in the crowded managed services landscape by merging deep technical expertise with user-oriented support. This unique approach allows organizations to tackle their IT challenges with increased confidence, ensuring their operations run smoothly. With TPx by their side, businesses can navigate the complexities of IT with assurance, knowing they have a reliable partner to guide them.

Conclusion

In conclusion, the HDI 2026 Best Customer Experience Award not only honors TPx's achievements in customer service but also highlights the company's strategic focus on continuous improvement. As TPx continues to grow and evolve in the managed services domain, its commitment to customer-centric support remains steadfast. For more information on how TPx can enhance your organization's IT capabilities, visit TPx’s official website.