Teleperformance Celebrates 11 Years of Excellence in Corporate Social Responsibility Certification

Teleperformance's Commitment to Corporate Social Responsibility

Teleperformance, a prominent name in digital business services, has announced a remarkable achievement: the company has received the Social Responsibility Standard (SRS) certification from Verego for the eleventh consecutive year. This official recognition marks Teleperformance as a leader across all five SRS categories, including leadership, ethics, people, community, and environmental initiatives.

Upholding High Standards

Verego, an esteemed partner in corporate social responsibility assessment, has acknowledged Teleperformance's outstanding performance in various areas critical to today's corporate ethics. The assessment involved a comprehensive review of Teleperformance’s practices regarding its people-oriented strategies, ethical frameworks, and engagement with the community. Fran McNulty, the Lead Certification Assessor at Verego, highlighted the impeccable scores attained by Teleperformance, particularly in their people practices and ethical structures.

One area of distinction mentioned was Teleperformance's Responsible Sourcing program, which emphasizes the monitoring of suppliers' CSR performance. The commitment to human rights risk management was also lauded, showcasing the company's desire to not only uphold its values but also positively influence its extended network of suppliers and partners.

A Commitment to Transparency

In order to achieve this re-certification, Teleperformance submitted an exhaustive report detailing its diverse global operations. Verego meticulously analyzed over 100 materials that encapsulate the company's corporate social responsibility, including its methods, policies, and overall approach towards sustainable operations. This rigorous process ensures that Teleperformance not only meets but exceeds contemporary industry benchmarks for transparency and CSR management.

Verego's SRS certificate aligns itself with other respected global standards, creating a benchmark for innovative companies to follow. By combining the principles of the Global Reporting Initiative and the UN Global Compact, Verego sets a high profile for corporate behavior.

Teleperformance's Global Reach and Vision

Operating globally, Teleperformance focuses on blending technology with genuine human empathy. The company aims to provide seamless customer care experiences for leading brands worldwide. Their services include a comprehensive suite powered by AI, addressing everything from front office customer care to complex back-office functions, such as operational consulting and digital transformation.

Teleperformance is recognized not only for its technological innovations but also for its commitment as a corporate citizen. In 2023, the company reported impressive financials with consolidated revenues of €8,345 million (approximately USD 9 billion) and a net profit of €602 million. Its stock is publicly traded on the Euronext Paris market, underscoring its robust standing in the business ecosystem.

The Group's ethical philosophy extends to employment practices, ensuring an inclusive and supportive work environment for its employees. With a presence in nearly 100 countries, its multilingual teams play a pivotal role in contributing positively to the communities they operate in, underscoring the company's dedication to corporate social responsibility.

Beyond mere compliance, Teleperformance has strategically positioned itself within notable corporate sustainability indices. It has been recognized within the CAC 40 ESG since 2022 and is part of the MSCI ESG Leaders index, further solidifying its role as an industry leader in responsible corporate behavior.

Conclusion

Teleperformance's achievement of the SRS certification serves as a testament to its unwavering commitment to ethical practices, community engagement, and transparency within its operations. As companies worldwide assess their own corporate social responsibility measures, Teleperformance stands out as a prime example of how businesses can integrate empathy and sustainability into their core ethos while thriving in the global market.