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NeoJapan and neoAI Enhancing Census Management in Kanagawa

In an innovative move, NeoJapan and neoAI have joined forces to assist the Kanagawa Prefecture Statistics Center with the 2025 National Census. By integrating the no-code app creation tool, AppSuite, and the generative AI platform, neoAI Chat, these companies aim to streamline operations and improve inquiry responses.

The Challenge of Traditional Methods

Historically, staff at the Kanagawa Statistics Center addressed inquiries about the census by individually referencing manuals and guidelines provided by the government. This method not only posed challenges related to the varying skill levels of the workers—resulting in inconsistent response quality—but also led to inefficiencies from frequent manual consultations for similar inquiries. Recognizing these challenges, the Kanagawa Statistics Center sought a method to standardize processes and enhance overall efficiency.

A Technological Solution

To tackle these issues, the center employed AppSuite for the development of dedicated inquiry management and inventory management apps. The inquiry management app simplifies the process by organizing response histories and allowing concurrent edits by multiple employees. Meanwhile, the inventory management application enables the center to track census supplies received from the government, maintaining records for each municipality's inventory and highlighting when reorders are necessary as stock levels diminish. This comprehensive system ensures a seamless inventory process and enhances operational effectiveness.

Additionally, the integration of neoAI Chat allows for the creation of a specialized chatbot trained on various administrative guidelines. This AI-powered assistant can provide responses utilizing key documents and expert knowledge, ensuring consistent quality of responses across staff members while also reducing the need for exhaustive manual reference checks.

Continuous Improvement and Support

What sets apart the FAQ chatbot offered by neoAI Chat is its user-friendly interface that allows for easy tuning of AI responses and terminology registration. This flexibility empowers the staff to continuously refine the accuracy and relevance of responses, particularly for specialized inquiries, significantly alleviating the burden on officials and enhancing the quality of public services.

NeoJapan and neoAI are committed to providing flexible and responsive service offerings tailored to improve the convenience for users of public administrative services and contribute to the reform of work practices in local government. Together, they are setting new standards in the public sector, aimed at driving efficiency and improving the overall citizen experience.

About AppSuite

AppSuite is a no-code tool designed to enable organizations to convert inefficient administrative processes—often reliant on paper, FAX, emails, or spreadsheets—into streamlined web-based applications with ease. Featuring a plethora of templates, AppSuite allows for customization that aligns with specific business processes, significantly enhancing operational efficiencies. Applications created with AppSuite function as a part of the groupware desknet's NEO, fostering workplace-led business improvements from system design to operation.

You can explore more about AppSuite on their website: AppSuite Product Page.

About desknet's NEO

desknet's NEO is a comprehensive groupware solution that features a variety of applications aimed at enhancing organizational communication and improving operational efficiency. The no-code app creation function broadens its usage scope to accommodate diverse organizations—from small-to-medium enterprises to municipal authorities—enabling a shift towards modern work practices and digital transformation. Since entering the market in 1999, desknet's NEO has amassed a user base exceeding 5.3 million as of May 2025, acclaimed for its functionality and ease of use. For more details, visit: desknet's NEO Product Page.

About neoAI Chat

neoAI Chat offers organizations a robust cloud service that integrates large language model capabilities, allowing for versatile chat functionalities and tailored AI assistant deployment. Designed for business efficiency, neoAI Chat provides seamless integration of corporate data for practical applications. Learn more about this innovative platform: neoAI Chat Product Page.

The Kanagawa Prefecture Statistics Center

Located in Yokohama, Kanagawa, the Statistics Center is pivotal in managing census data and ensuring accurate public records for the region.

Company Profiles

NeoJapan Co., Ltd.

• - Headquarters: Yokohama City, Kanagawa
• - President: Akira Saito
• - Founded: February 1992
• - Code: 3921 (Tokyo Stock Exchange Prime Market)
• - Website: NeoJapan Website

neoAI Co., Ltd.

• - Headquarters: Chiyoda City, Tokyo
• - President: Shunsuke Chiba
• - Website: neoAI Website

Contact for Product Inquiries

• - NeoJapan Sales Department: +81-45-640-5906 (Yokohama), +81-6-4560-5900 (Osaka), +81-52-856-3310 (Nagoya), +81-92-419-7277 (Fukuoka)
• - neoAI Sales: Email at [email protected]

All company names and product names mentioned herein are trademarks or registered trademarks of their respective owners.