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Mitigating Risks in Real Estate Management: Insights from Ascend Corporation

Ascend Corporation, headquartered in Shinjuku, Tokyo, has recently provided valuable insights into using their phone call recording service, 'RecACE plus,' aimed at addressing customer harassment and phone interaction risks in the real estate management sector. Their collaboration with Town Management Service, which is also located in Tokyo, has set an example of how technology can improve communication safety in housing management.

Challenges Faced by Town Management Service

Town Management Service has actively sought to mitigate risks associated with telephone communication between management and property owners or tenants. The company recognized that misunderstandings during conversations could lead to 'he said, she said' disputes, alongside the potential for customer harassment. Without an effective system for preserving evidence during contentious situations, the time taken to resolve issues could increase, thereby putting a strain on employees and negatively impacting core operations.

To counter these challenges, a system for evidence preservation was critical. This led to the introduction of 'RecACE plus,' a service designed to integrate seamlessly without necessitating changes to existing business phone numbers or lines. The incorporation of this service aimed to create a comprehensive setup for call recording and in-call notifications for all interactions.

Implementation of RecACE Plus

The Town Management Service approached the integration of 'RecACE plus' with key considerations in mind. They needed a solution that could be implemented without changing existing infra; crucial features had to be included; and access to operational support was essential.

The service not only records calls but also offers AI-assisted transcription and summarization capabilities. 'RecACE plus' allows for managing recorded data in the cloud, enhancing the accessibility and organization of important telephone communications. Currently, Town Management Service has adopted a dual system of full call recording and automatic recording announcements, which serves both as a deterrent for customers making excessive complaints and an assurance for staff managing their duties effectively.

Positive Changes Post-Implementation

Following the implementation of 'RecACE plus,' Town Management Service experienced a significant improvement in communication governance. Having a structured system for retaining call records has fostered a greater sense of security during difficult conversations. Additionally, the incorporation of recording announcements has been observed to reduce the occurrence of complaints and irrational statements.

Moreover, the ability to visualize call volumes and incoming/outgoing patterns has facilitated better management oversight and business analytics, enabling personnel to respond effectively to established communication trends.

Future Outlook for Town Management Service

Looking ahead, Town Management Service plans to implement a dashboard feature to improve visibility into call trends based on different criteria such as day of the week and time of day. They are also exploring opportunities for streamlining analytic processes, refining access permissions, and supporting mobile call recording.

Ascend Corporation remains committed to enhancing phone communication through evidence retention, operational transparency, and employee protection. They aim to continue developing systems that streamline phone tasks while ensuring that real estate management standards evolve with technological advancements.

Detailed Information on the Service

For more information about the outcomes of this implementation, interested parties can visit the RecACE plus case study page here.

About RecACE Plus

RecACE plus is a cloud service that focuses on recording fixed telephone calls, alongside offering AI-powered transcription and summary features. It enables automatic text conversion and summarization of calls, provides push and email notifications, and ensures secure cloud storage of recorded data. Users can engage with the service via both PC and smartphones, all while retaining their existing phone numbers and equipment.

For further details, please visit the service site here.

Company Background

Ascend Corporation, led by CEO Hiroshi Sato, is dedicated to AI system development related to voice and telephony. They offer DX solutions for telephone operations, develop in-house CTI/CRM/SFA systems, and even support call center setups and electoral surveys. For further inquiries, visit the official website here.

Implementation Partner Information

Town Management Service, represented by CEO Yoshito Yamada, is engaged in the subleasing, management, and operation of properties. They also handle maintenance inspections and refurbishment of rental properties, as well as acquiring and revitalizing real estate. To explore more about their services, please check their official site here.

For any inquiries regarding this article, please contact Ascend Corporation.