#Japan #Kyoto #ITreview #Helpfeel #AI-FAQ

Helpfeel's Significant Milestone in the AI FAQ Space

Helpfeel, the innovative search-based AI FAQ system developed by Helpfeel Inc., has made its mark in the tech industry by being selected for the very first time in the Top 100 of the "ITreview Best Software in Japan 2025" award, ranking at an impressive 87th place. This accolade is not only a significant recognition for Helpfeel but also highlights the growing importance of AI-driven solutions in business environments.

What is the ITreview Best Software Award?

The "ITreview Best Software in Japan" award is a distinguished initiative that identifies the top SaaS, software, and IT services recognized by Japanese businesses within a year. This particular award evaluates products based on user reviews collected on ITreview, one of the largest B2B IT product review platforms in Japan. The selection criteria assess user satisfaction scores, ease of use, quality of support, and the volume and relevance of real user reviews submitted over the year, culminating in the ITreview Score. From approximately 13,000 products, the top 100 were delineated, showcasing the best that Japan has to offer in tech solutions.

Helpfeel's Remarkable Performance

Helpfeel has earned exceptional ratings with 26 user reviews and an impressive average customer satisfaction score of 4.6. This performance indicates that users find great value in the capabilities offered by Helpfeel's AI FAQ system. It delivers a unique distinction from traditional keyword-based systems by utilizing predictive search technology to assist users in finding solutions effectively. This revolutionary feature allows users to arrive at accurate answers swiftly, even when using vague language such as "I forgot my password" or "I want to change my phone number."

Users Praise Helpfeel

Many users have praised Helpfeel for its effective search functionalities. A selection of comments from ITreview highlights the product's strengths:

• - "The AI-assisted search function is exceptionally superior."
• - "When used effectively, it can significantly reduce the number of customer service seats."
• - "The support from the customer success team provides a reassuring structure for analysis and improvement."

These reviews underscore Helpfeel's commitment to not only delivering software but also ensuring users are supported every step of the way during their implementation and beyond.

Unique Features of Helpfeel

Helpfeel's advantage lies in its AI's ability to predict the intent behind users' queries, thus offering a search experience that is significantly different from conventional FAQ systems. Some key highlights include:

• - Zero search failure rate: Users are always directed towards relevant information.
• - Comprehensive support pre and post-implementation: Helpfeel engages closely with clients to assist in FAQ development and operational improvements.
• - Versatile application: It can be utilized across various sectors including internal help desks, product FAQs, e-commerce, and mobile app FAQs.

The product's robust performance has been illustrated in positioning maps and satisfaction graphs on ITreview, showcasing exceptional scores across multiple evaluation parameters, each above 4.4 points as of May 2025.

Future Aspirations of Helpfeel

Helpfeel aims to continue evolving by incorporating advanced AI technologies, ultimately striving to enhance customer experiences and operational efficiencies further. As they move forward, the company commits to nurturing innovations that will empower businesses to leverage data-driven strategies significantly.

Helpfeel's Broader Impact

The reach of Helpfeel extends far beyond mere analytics; it embodies a philosophy of proactive customer interaction. As the company sits at the forefront of AI integration in customer service, their goal remains to improve both user experience and process efficiency. With over 600 implementations completed as of March 2025, Helpfeel continues to boast the highest industry growth rate in the FAQ market.

Noteworthy Achievements

In addition to being named among the ITreview Best Software, Helpfeel has also accrued several notable accolades, including:

• - 32nd place in Deloitte Tohmatsu Group's Technology Fast 50 Japan 2024.
• - Leader in the FAQ system category at the ITreview Grid Award 2025 Winter.
• - Recognition as one of the 100 companies shaping the market in the Marketing DX category in Nikkei Cross Trend 2025.

These feats not only validate Helpfeel’s influence in the tech landscape but also emphasize its contribution toward a culture grounded in knowledge and innovation.

Helpfeel continues to encourage a shift toward data-driven decision-making and customer-first strategies, ensuring that businesses are equipped to thrive in an increasingly complex digital environment.

For more details, visit the Helpfeel official website.