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InComm Healthcare and Uber Health Join Forces for Food Delivery

In a significant advancement for health plans, InComm Payments has announced a partnership with Uber Health to introduce a food delivery benefit program. This innovative initiative allows members of participating health plans to utilize supplemental benefit funds to access grocery and meal deliveries via the Uber Eats platform. This new offering marks an expansion of existing transportation benefits, providing an essential resource for both meal access and transportation challenges.

Dave Etling, Senior Vice President and General Manager at InComm Healthcare, emphasizes the importance of this initiative by stating, “Food insecurity and access to affordable healthcare are top of mind for health plans seeking ways to improve member health.” The partnership aims to address these critical issues, particularly in communities struggling with transportation limitations that hinder access to grocery stores and pharmacies.

By combining InComm’s healthcare payment technology and Uber Health’s transportation services, this program aspires to enhance the lives of members who may experience difficulties in accessing essential goods and services. Uber Health enables members to order groceries or over-the-counter (OTC) items using their Dual Network Benefit Card, which simplifies the payment process and increases convenience.

As part of the collaboration, participating members can order healthy meals and groceries through the Uber Eats app. This initiative not only expands the benefits available to health plan members but also aids in increasing member engagement and addressing social determinants of health (SDOH).

Zachary Clark, Global Head of Uber Health, expressed his excitement for the partnership, stating, “Plan members can now enjoy greater access to a variety of high-value ancillary benefits, including rides, groceries, and OTC item delivery.” This partnership represents a significant milestone in their joint efforts towards improving health outcomes and overall member satisfaction.

The importance of addressing social determinants of health — factors like nutrition and transportation — cannot be overstated in healthcare. By making it easier for members to access these kinds of ancillary benefits, they can potentially lower health risks and enhance overall health outcomes. The Uber Health platform reduces the barriers members face in understanding and utilizing their benefits, combining convenience with innovative solutions to health challenges.

InComm’s Dual Network Benefit Card offers a unique solution for Medicare Advantage, Medicaid, and other health plans. This card allows health plans to manage multiple benefits on a single card, which is particularly attractive for managing supplemental benefits and rewards. Each year, these cards are loaded with over $3.5 billion in supplemental funds and can be used at more than 70,000 retailers across the OTC Network.

With this initiative, InComm Healthcare and Uber Health are setting a precedent for future collaborations between healthcare and technology. Their holistic approach aims to simplify healthcare logistics while addressing fundamental issues such as food insecurity and healthcare access.

InComm Healthcare has served over 1,200 health and wellness plans, reaching an impressive clientele of 10 million cardholders. With the flexibility provided by the Dual Network Benefit Card™, health plans can effectively work towards closing care gaps by utilizing wellness rewards and other benefits all on one card. Additionally, InComm Benefits, a new division targeting the employer market, aims to enhance employee benefits by simplifying Health Savings Account (HSA) and Flexible Spending Account (FSA) services.

As Uber Health continues to build its expansive platform, it provides healthcare organizations with the necessary tools to improve patient experience and drive desirable health outcomes. With over 4,000 healthcare groups currently utilizing its services, Uber Health stands poised to revolutionize how patients interact with their healthcare benefits, making the experience as efficient and user-friendly as possible.

For those seeking more information about the partnership and the services offered, both InComm Payments and Uber Health provide extensive resources detailing the benefits of their respective platforms and the new food delivery service available to health plan members.

Overall, this partnership signifies a step in the right direction for healthcare accessibility, particularly in addressing the challenges faced by vulnerable populations in accessing food and essential services. By leveraging technology, healthcare providers can ensure that care goes beyond traditional boundaries and reaches those who need it the most.