Happiest Minds Unveils ELAIRA, the Futuristic AI Co-Worker for Enterprises
Happiest Minds Technologies Limited, known for its innovative solutions, has launched ELAIRA, an advanced digital co-worker specifically designed for enterprise support. This intelligent assistant is integrated with the company's proactive operations intelligence platform, ELLIPSE 2.0. The primary goal of ELAIRA, which stands for Empowered Logical Agentic AI-assistance with Retrieval Augmentation, is to revolutionize how enterprises manage their support operations.
One of the standout features of ELAIRA is its ability to provide conversational self-service capabilities through Microsoft Teams, enhanced by multilingual support. This allows users from different linguistic backgrounds to interact seamlessly with the AI, ensuring that teams have access to vital information when they need it. The assistant employs sophisticated Agent Assist functionalities aimed at enhancing the efficiency of Tier-1 and Tier-2 support teams, ultimately leading to quicker and more accurate resolution rates.
With ELAIRA's agentic RAG framework, users receive validated and citation-backed answers, fostering an environment where employees can rely on AI for complex, multi-step workflows. This design is not only innovative but also tailored for highly regulated industries, maintaining compliance with stringent standards such as GxP, 21 CFR Part 11, EU Annex 11, and ALCOA+. Such compliance is critical for organizations in sectors like healthcare and pharmaceuticals.
In practical applications, ELAIRA boasts impressive statistics. Enterprises employing this AI assistant can experience up to a 40% deflection in Tier-1 tickets, reducing the average handling time for support teams by half. Additionally, a notable 20% improvement in First Contact Resolution can significantly enhance customer satisfaction and retention. ELAIRA is built with a strong focus on cost savings, projecting substantial reductions in total cost of ownership (TCO) over a three-year period.
Joseph Anantharaju, Co-Chairman and CEO of Happiest Minds Technologies, emphasized the importance of AI in enterprise support, stating, "ELAIRA represents our commitment to innovation and utilizing AI at various stages of software lifecycle management, ultimately driving productivity improvements for our clients. With its pharmaceutical-grade design and AI-driven capabilities, ELAIRA will transform the approach organizations take towards their RUN operations."
Further shedding light on the functionality of ELAIRA, Jaganath Ram Shankar, Senior Vice President IMSS at Happiest Minds, remarked, "Our Agentic AI RAG-powered AI assistant shifts Cloud and Infrastructure support from reactive troubleshooting to proactive intelligence, giving engineers immediate access to accurate solutions. This change is pivotal for fast resolutions and enhancing customer satisfaction."
Sridhar Mantha, CEO of GenAI business services within Happiest Minds, voiced the company's vision for ELAIRA: creating a workflow where human workers and AI can collaborate effectively. This relationship is aimed at ensuring compliance, speed, and intelligent interaction in every enterprise operation.
For those interested in delving deeper into ELAIRA's capabilities, further information and engagement options are available on Happiest Minds' official website. The transformative potential of ELAIRA indicates a significant step toward the future of digital workspaces, where AI takes an integral role in supporting expansive enterprise functionalities. As organizations continue to evolve, embracing such advanced technologies will be crucial in staying competitive and efficient.
About Happiest Minds Technologies: Headquartered in Bengaluru, India, Happiest Minds Technologies Limited is renowned for its AI-led, customer-centric digital engineering solutions. Offering a range of services, the company focuses on delivering scalable, secure solutions revolving around product engineering, cybersecurity, analytics, and automation. With a workforce exceeding 6,500 and a presence in multiple global locations, Happiest Minds is celebrated not only for its innovations but also for its commitment to exemplary corporate governance, earning accolades such as the Golden Peacock Awards. The company aims to foster a workplace culture driven by the belief that happy employees create happy customers, a philosophy embedded in its mission statement.
One of the standout features of ELAIRA is its ability to provide conversational self-service capabilities through Microsoft Teams, enhanced by multilingual support. This allows users from different linguistic backgrounds to interact seamlessly with the AI, ensuring that teams have access to vital information when they need it. The assistant employs sophisticated Agent Assist functionalities aimed at enhancing the efficiency of Tier-1 and Tier-2 support teams, ultimately leading to quicker and more accurate resolution rates.
With ELAIRA's agentic RAG framework, users receive validated and citation-backed answers, fostering an environment where employees can rely on AI for complex, multi-step workflows. This design is not only innovative but also tailored for highly regulated industries, maintaining compliance with stringent standards such as GxP, 21 CFR Part 11, EU Annex 11, and ALCOA+. Such compliance is critical for organizations in sectors like healthcare and pharmaceuticals.
In practical applications, ELAIRA boasts impressive statistics. Enterprises employing this AI assistant can experience up to a 40% deflection in Tier-1 tickets, reducing the average handling time for support teams by half. Additionally, a notable 20% improvement in First Contact Resolution can significantly enhance customer satisfaction and retention. ELAIRA is built with a strong focus on cost savings, projecting substantial reductions in total cost of ownership (TCO) over a three-year period.
Joseph Anantharaju, Co-Chairman and CEO of Happiest Minds Technologies, emphasized the importance of AI in enterprise support, stating, "ELAIRA represents our commitment to innovation and utilizing AI at various stages of software lifecycle management, ultimately driving productivity improvements for our clients. With its pharmaceutical-grade design and AI-driven capabilities, ELAIRA will transform the approach organizations take towards their RUN operations."
Further shedding light on the functionality of ELAIRA, Jaganath Ram Shankar, Senior Vice President IMSS at Happiest Minds, remarked, "Our Agentic AI RAG-powered AI assistant shifts Cloud and Infrastructure support from reactive troubleshooting to proactive intelligence, giving engineers immediate access to accurate solutions. This change is pivotal for fast resolutions and enhancing customer satisfaction."
Sridhar Mantha, CEO of GenAI business services within Happiest Minds, voiced the company's vision for ELAIRA: creating a workflow where human workers and AI can collaborate effectively. This relationship is aimed at ensuring compliance, speed, and intelligent interaction in every enterprise operation.
For those interested in delving deeper into ELAIRA's capabilities, further information and engagement options are available on Happiest Minds' official website. The transformative potential of ELAIRA indicates a significant step toward the future of digital workspaces, where AI takes an integral role in supporting expansive enterprise functionalities. As organizations continue to evolve, embracing such advanced technologies will be crucial in staying competitive and efficient.
About Happiest Minds Technologies: Headquartered in Bengaluru, India, Happiest Minds Technologies Limited is renowned for its AI-led, customer-centric digital engineering solutions. Offering a range of services, the company focuses on delivering scalable, secure solutions revolving around product engineering, cybersecurity, analytics, and automation. With a workforce exceeding 6,500 and a presence in multiple global locations, Happiest Minds is celebrated not only for its innovations but also for its commitment to exemplary corporate governance, earning accolades such as the Golden Peacock Awards. The company aims to foster a workplace culture driven by the belief that happy employees create happy customers, a philosophy embedded in its mission statement.
Topics Business Technology）
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