Google Fiber and KMS Lighthouse Celebrate Bronze Stevie Award for Outstanding Tech in Customer Service
In a notable achievement within the telecommunications sector, Google Fiber (GFiber) and KMS Lighthouse have been recognized with a Bronze Stevie® Award for the 'Best Use of Technology in Customer Service.' This prestigious award was conferred during the 20th annual Stevie® Awards for Sales and Customer Service, which honors excellence in customer support, business development, and sales across various industries.
The collaboration between GFiber and KMS Lighthouse embodies the innovative potential of technology to transform customer service experiences. Their award-winning submission emphasizes the deployment of advanced AI-driven knowledge management tools that enhance support efficiency for frontline agents. By streamlining support processes, the partnership aims to provide quicker, more accurate, and consistent service to customers.
With more than 2,100 nominations received from a diverse range of organizations globally, the competition was fierce. Winners were selected based on the evaluations from a panel of 150 professionals who served on eight specialized judging committees. As pointed out by Maggie Miller, President of the Stevie Awards, the exceptional scores achieved reflect the remarkable innovation and customer impact demonstrated by this year’s award winners.
The recognition of Google Fiber and KMS Lighthouse highlights their commitment to driving innovation in customer service technology. By modernizing customer service operations with intelligent knowledge management systems, they are proactively addressing agent needs in real-time, simplifying issue resolution, and ensuring a high-quality service experience. Such efforts are critical in today’s competitive telecommunications landscape, where customer satisfaction is paramount.
In a statement reflecting on the award, Sagi Eliyahu, CEO of KMS Lighthouse, expressed pride in their partnership with GFiber. He underscored that their collaborative effort in connecting diverse use cases to their extensive knowledge base results in enhanced customer operations. This recognition shines a light on the transformative power of strategic partnerships aimed at achieving smarter, faster service.
Devin Baer, Head of Sales and Customer Service for GFiber, emphasized that the Stevie Award signifies a victory for their customers. The award symbolizes an unwavering commitment to providing accurate and speedy support. By transitioning from fragmented service systems to a unified, AI-supported knowledge database, GFiber aims to empower its agents to handle intricate technical issues more efficiently while ensuring they can focus on customer satisfaction.
The Stevie Awards, regarded as the premier recognition for excellence in customer service and business operations, will celebrate winners in a grand ceremony scheduled for March 5 at the Marriott Marquis Hotel in New York City, where more than 300 professionals from around the world are expected to attend.
In conclusion, this award highlights the successful combination of technology and customer-centric practices that both Google Fiber and KMS Lighthouse have employed, setting new standards for high-quality service delivery within the telecommunications industry. Their achievements in utilizing technology for enhanced customer interactions demonstrate a forward-thinking approach in an increasingly digital world.
About KMS Lighthouse: KMS Lighthouse specializes in AI-driven knowledge management solutions that help enterprises provide accurate and personalized customer interactions. By leveraging advanced technology, KMS Lighthouse empowers businesses to enhance operational efficiency and customer experience.
About Google Fiber: GFiber is committed to delivering high-quality, fast, and reliable fiber internet. Since its initiation, GFiber has prioritized exceptional customer service and competitive pricing, maintaining customer satisfaction as its core focus.
The collaboration between GFiber and KMS Lighthouse embodies the innovative potential of technology to transform customer service experiences. Their award-winning submission emphasizes the deployment of advanced AI-driven knowledge management tools that enhance support efficiency for frontline agents. By streamlining support processes, the partnership aims to provide quicker, more accurate, and consistent service to customers.
With more than 2,100 nominations received from a diverse range of organizations globally, the competition was fierce. Winners were selected based on the evaluations from a panel of 150 professionals who served on eight specialized judging committees. As pointed out by Maggie Miller, President of the Stevie Awards, the exceptional scores achieved reflect the remarkable innovation and customer impact demonstrated by this year’s award winners.
The recognition of Google Fiber and KMS Lighthouse highlights their commitment to driving innovation in customer service technology. By modernizing customer service operations with intelligent knowledge management systems, they are proactively addressing agent needs in real-time, simplifying issue resolution, and ensuring a high-quality service experience. Such efforts are critical in today’s competitive telecommunications landscape, where customer satisfaction is paramount.
In a statement reflecting on the award, Sagi Eliyahu, CEO of KMS Lighthouse, expressed pride in their partnership with GFiber. He underscored that their collaborative effort in connecting diverse use cases to their extensive knowledge base results in enhanced customer operations. This recognition shines a light on the transformative power of strategic partnerships aimed at achieving smarter, faster service.
Devin Baer, Head of Sales and Customer Service for GFiber, emphasized that the Stevie Award signifies a victory for their customers. The award symbolizes an unwavering commitment to providing accurate and speedy support. By transitioning from fragmented service systems to a unified, AI-supported knowledge database, GFiber aims to empower its agents to handle intricate technical issues more efficiently while ensuring they can focus on customer satisfaction.
The Stevie Awards, regarded as the premier recognition for excellence in customer service and business operations, will celebrate winners in a grand ceremony scheduled for March 5 at the Marriott Marquis Hotel in New York City, where more than 300 professionals from around the world are expected to attend.
In conclusion, this award highlights the successful combination of technology and customer-centric practices that both Google Fiber and KMS Lighthouse have employed, setting new standards for high-quality service delivery within the telecommunications industry. Their achievements in utilizing technology for enhanced customer interactions demonstrate a forward-thinking approach in an increasingly digital world.
About KMS Lighthouse: KMS Lighthouse specializes in AI-driven knowledge management solutions that help enterprises provide accurate and personalized customer interactions. By leveraging advanced technology, KMS Lighthouse empowers businesses to enhance operational efficiency and customer experience.
About Google Fiber: GFiber is committed to delivering high-quality, fast, and reliable fiber internet. Since its initiation, GFiber has prioritized exceptional customer service and competitive pricing, maintaining customer satisfaction as its core focus.
Topics Telecommunications）
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