GAC Enhances Global Presence Through High-Quality Service Expansion

GAC has embarked on a new journey under its ONE GAC 2.0 strategy, marking a significant leap in global expansion efforts. Over the past two years, the automotive manufacturer has nearly tripled its international sales, demonstrating its growing trust with over 400,000 users abroad.

Commitment to Top-Notch Customer Service

Unlike many competitors, GAC is not just producing high-end vehicles but is also setting new benchmarks in global service standards. Its philosophy, emphasizing customers first and service above all, is deeply embedded in its operational model. GAC's strategy, reflective of a commitment to localized service, is evident in the successful implementation of the GAC INTERNATIONAL Sales Service Standard System (GSSW) across various international markets. This framework is tailored to meet both global standards and specific local market demands.

Innovative Services Worldwide

In Thailand, GAC has launched GAC CARE, its first overseas service brand featuring a comprehensive service approach that revolves around the consumer’s needs, encapsulated in its “Four Core Pillars.” Furthermore, in Singapore, the company has established high-level service workshops alongside a transparent and traceable management system for efficient service execution.

In the Hong Kong Special Administrative Region, GAC has set up an exclusive express logistics channel that facilitates the immediate dispatch of vehicles post-production, ensuring they are ready for pickup upon arrival—a move that caters specifically to local market requirements. In regions like the Middle East, the company has introduced extended warranties for vehicles and batteries, ensuring customer support remains unbroken despite regional disruptions.

In Europe, GAC has partnered with a professional roadside assistance provider, offering free roadside services across the continent, including specialized support for electric vehicles. Conclusively, GAC employs digital service capabilities to deliver reliable, comprehensive assistance through its GAC app and multilingual infotainment systems in vehicles, significantly enhancing user experiences.

A Global Footprint

To date, GAC's international presence spans five major global regions, covering 102 countries and territories. The company has established nine overseas spare parts warehouses and over 696 retail points, enabling rapid responses and access to original parts and local services. This extensive infrastructure is a testament to GAC's pledge of “Service First.”

Wherever GAC vehicles travel, customer service follows—ensuring that regardless of geography, the company retains consumer trust. GAC aims to reshape the global perception of Chinese automotive brands through systematic services, helping elevate Chinese cars from mere globalization to achieving a comprehensive global presence and rising awareness.

For further insights into GAC's initiatives, visit GAC Group or follow them on social media.

GAC CARE