Itential Recognized as a Leader in Infrastructure Automation by Gartner for Second Consecutive Year

Itential's Leadership in Infrastructure Automation

In a remarkable achievement, Itential has been recognized as a Representative Vendor in the 2025 Gartner Market Guide for Infrastructure Automation and Orchestration Tools. This is the second consecutive year that Itential has earned this recognition, underscoring its status as a leader in the field of network and infrastructure orchestration.

The acknowledgment by Gartner reflects Itential's commitment to providing scalable automation, self-service infrastructure, and secure AI-driven orchestration across diverse hybrid environments. As organizations face increasing complexities in managing their infrastructures, Itential's innovative approach aims to unify automation efforts, streamline delivery processes, and enhance operational efficiency.

The Importance of Orchestration

The 2025 Gartner report emphasizes the growing need for orchestration within the realm of infrastructure management. Despite significant investments in automation, many organizations struggle to fully integrate these capabilities into their service delivery. Gartner notes that only 23% of enterprises have effectively merged automation into their operational frameworks. The report also highlights the prevalence of 'islands of automation,' which refer to the fragmented tools and scripts that frequently hinder scalable infrastructure.

Gartner advises enterprises to adopt platforms that integrate workflows across various domains, supporting hybrid environments and enabling infrastructure to be treated as a product. This shift is particularly pertinent as organizations begin to embrace Generative AI (GenAI) and agentic automation, which play a pivotal role in the operationalization of these advanced technologies.

Itential's Solution

Kristen H. Rachels, Chief Marketing Officer at Itential, remarked, "The latest report from Gartner indicates a significant transition in the market where infrastructure teams are no longer just focused on task automation. Instead, they are now aimed at delivering scalable, productized services." Itential's platform is designed to provide an AI-driven orchestration layer that transforms automation into standardized, self-service, and scalable products. This ensures that AI strategies can be executed safely, consistently, and with full governance, thereby reducing risk and fostering measurable outcomes.

Features of Itential's Platform

1. End-to-End Infrastructure Workflows:
Itential enables infrastructure teams to swiftly design, orchestrate, and manage complete lifecycle workflows, encompassing provisioning, configuration, compliance, and remediation across on-premises, cloud, and edge environments.

2. Unified Execution:
The platform supports secure execution using various tools such as Ansible, OpenTofu, and custom scripts. It integrates seamlessly with existing infrastructure investments, ensuring organizations can leverage their current technology stack without the need for complete overhauls.

3. Integration Across IT Ecosystems:
Itential's offerings connect infrastructure automation with IT Service Management (ITSM), Configuration Management Databases (CMDBs), Continuous Integration/Continuous Deployment (CI/CD), observability, and telemetry systems, thus enabling comprehensive governance and tracking of automation efforts.

4. Self-Service Delivery Model:
By facilitating the exposure of reusable workflows through APIs or portals, Itential empowers internal developers and stakeholders to access infrastructure services as needed, making the process modular and policy-aware.

5. Governance and Control:
Itential serves as the crucial interface between AI and practical execution, making it possible to translate AI-generated commands into orchestrated outcomes that comply with organizational standards.

Conclusion

In conclusion, Itential's recognition by Gartner as a leading vendor in the infrastructure automation space not only speaks volumes about the company’s innovation and capabilities but also highlights the essential nature of orchestration platforms in today's IT environment. As more enterprises strive to redefine their service delivery models, Itential's offerings can facilitate a smoother transition to more advanced, automated infrastructure management practices. The company's unwavering commitment to operational excellence positions it as a significant player in the ongoing evolution of infrastructure strategies, aiming for a future where automation and orchestration work in harmony to create efficient, scalable IT ecosystems.