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AI Innovation Transforming Value Creation in Technology Companies

In a groundbreaking keynote address at the Mobile World Congress 2025, James Chen, President of Huawei Carrier Business, explored the pivotal role of artificial intelligence (AI) in reshaping the landscape of technology companies and enhancing value creation. Chen articulated that the journey of transformation is an ongoing process, with the ultimate goal being to elevate value creation.

As technologies such as 5.5G, cloud computing, and AI continue to evolve rapidly, traditional network operators are shifting from plain connectivity services to becoming dynamic digital service providers. Huawei seeks to facilitate this transition through a framework known as the "Five Ones" capability model, which aims to support operators in their evolution into technology-focused enterprises, or "techcos." This model is designed to optimize business operations, enhance maintenance strategies, and transform infrastructure, thereby enabling operators to seize the opportunities presented by this digital shift.

Monetization Models: Crafting New Revenue Streams

One of the notable shifts addressed by Chen involves the emergence of new monetization models that foster differentiated user experiences. With innovative use cases like livestreaming, business travel services, and gaming gaining traction, operators are required to deliver unique network experiences tailored to various user scenarios. AI plays a crucial role in this evolution, enabling operators to recommend personalized packages tailored to individual user needs. This dynamic adaptation not only enhances user satisfaction but also aids in monetizing these tailored services.

Globally, over 35 operators have already initiated monetization models leveraging both tariff-based and experience-based pricing structures, marking a significant step towards responsive service delivery.

Enhanced Service Access: AI-Driven Home Solutions

The concept of smart homes is gaining momentum, and Chen highlighted how network operators can transform into AI service providers by creating unified portals for smart home services. By establishing AI hubs equipped with intelligent agents, operators in regions like China and South Korea have enabled seamless interaction with various smart home devices, showcasing the potential of multimodal communication to swiftly deliver intelligent applications based on user intent. This development not only enhances user experience but also opens new avenues for personalized service offerings.

Building a Comprehensive Cloud Platform

To capitalize on the digital transformation opportunities across industries, Chen mentioned the necessity for operators to provide versatile cloud platforms capable of servicing multiple B2B needs. Such platforms should incorporate advanced functionalities such as cloud marketplaces and intelligent code generation, effectively embedding operators within broader ecosystems and facilitating faster application development. For instance, a North African operator successfully utilized a multi-cloud platform to support thousands of businesses across numerous sectors in their digital journeys.

Operational Efficiency through AI Models

The keynote also delved into how foundational AI technologies can redefine operational efficiency within network management. By crafting digital twins of networks and services, operators can transform raw data into actionable insights, enhancing operational oversight and decision-making capabilities. Through the integration of AI technologies into routine operations, some operators have successfully reduced fault diagnosis and resolution times to under 30 minutes, showcasing the practical benefits of adopting AI-driven management strategies.

Synergistic Architecture: Enabling Resource Collaboration

As AI continues to redefine communication infrastructures, Chen emphasized the critical need for an integrated architecture that encompasses diverse resources—encompassing network, storage, cloud, and computing assets. This synergistic architecture should enable intelligent connectivity, robust cloud solutions, and enhanced collaborative frameworks across all resource elements, facilitating seamless operations from planning through execution.

In conclusion, James Chen remarked that AI innovation serves as a catalyst not just for business transformation but for the very identity of network operators. By collaborating with customers to reshape business strategies, operational models, and infrastructure, Huawei is paving the way for continuous value creation and expanded possibilities in the AI-driven era. The future beckons with exciting prospects for those willing to embrace the transformative power of artificial intelligence.