Unveiling the Walls of Customer Success
On July 30, 2025, OneBox Inc., based in Shibuya, Tokyo, will host an exclusive offline seminar titled "Exploring Customer Success: Walls and Insights from Three Rapidly Growing Companies". This event focuses on uncovering the unique challenges and insights related to customer success (CS) faced by three rapidly growing firms: Frontier, Timee, and KnowledgeWork.
This seminar presents a rare opportunity to hear firsthand experiences from industry leaders who have navigated the complexities of customer success. As the importance of CS increases in corporate growth strategies, many businesses encounter numerous barriers before achieving their ideal CS model. The speakers will share the challenges they faced, the practical know-how they developed in their journeys, and key learnings to help attendees gain valuable insights into overcoming similar challenges in their own organizations. The ultimate goal is to provide actionable tips and solutions that can facilitate business growth for companies committed to enhancing customer success.
Event Details
- - Date: July 30, 2025 (Wednesday)
- - Time: 18:30 to 20:45 (Doors open at 18:15)
- - Venue: 10th floor, Sumitomo Realty & Development Tokyo Mita South Tower, 3-5-27 Mita, Minato, Tokyo
- - Access: 7 minutes on foot from JR Tamachi Station, 5 minutes on foot from Mita Station (Toei Mita Line, Toei Asakusa Line)
- - Format: Offline only (no live streaming)
- - Participation Fee: Free
- - Capacity: 50 attendees
Featured Speakers
- - Shoji Tanaka, Executive Director of Frontier: A graduate of Osaka University, he has extensive experience in marketing strategies and brand planning. He has been instrumental in driving the digitalization of internal operations at Frontier and has served as a director since October 2021.
- - Yuya Sakata, Head of HR at Timee: After starting his career at a domestic securities firm, he transitioned to a startup, where he led service development efforts. He joined Timee in 2019 and now oversees the HRBP and recruitment departments.
- - Daisuke Takashima, VP of Customer Success at KnowledgeWork: After graduating from Waseda University in 2005, he took on various roles at Link and Motivation before joining KnowledgeWork in 2022 to lead customer success initiatives.
Moderator: Takashi Kamada, Director of OneBox: A graduate of Kushiro Technical College, he has a passion for fostering customer success and has been key in supporting multiple companies in realizing effective CS practices.
Program Schedule
- - 18:15 - 18:30: Venue Open / Entry
- - 18:30 - 18:45: Opening Talk - "Varied Customer Success Challenges Across Business Phases"
- - 18:45 - 19:00: Presentation by Shoji Tanaka, Frontier
- - 19:10 - 19:25: Presentation by Yuya Sakata, Timee
- - 19:35 - 19:50: Presentation by Daisuke Takashima, KnowledgeWork
- - 20:00 - 20:15: Panel Discussion with all speakers
- - 20:15 - 20:45: Networking session with light snacks and beverages
Each presentation will include a Q&A session for attendees to engage directly with the speakers.
Who Should Attend?
This seminar is highly recommended for individuals facing challenges as their CS organizations scale, those looking to build a robust CS framework for the future, and anyone struggling with educational systems for specialized skills and corporate negotiations.
About SuccessBox
SuccessBox, provided by OneBox, allows businesses to outsource their entire customer success operations. This service includes Business Process Outsourcing (BPO) for customer support, where businesses can recruit talent suited to their needs. The onboarding process is robust, ensuring that all talents received comprehensive training in customer success roles necessary for effective engagement.
For more information, visit
SuccessBox Service Site.
About OneBox
OneBox is dedicated to being the embodiment of customer success, providing specialized BPO services aimed at fostering effective customer engagement. Since its inception in August 2015, OneBox has continually supported companies in overcoming hurdles in the CS domain, recently launching SuccessBox in January 2025 to facilitate broader business problem-solving and growth. As OneBox looks ahead to potential IPO, it strives to become a pivotal player in the CS industry.
For inquiries, contact: pr@1-box.co.jp