Transforming Team Communication with Smart Name Tag AI Solutions

In an era where communication is vital for team success, Winnersoft Inc., headquartered in Tokyo, has introduced a game-changing solution for companies engaged in face-to-face business operations across sectors like finance, insurance, healthcare, telecommunications, manufacturing, and retail.

The new Smart Name Tag AI Solution aims to improve service quality by collecting and analyzing customer interactions using a wearable device. This innovative PoC (Proof of Concept) facilitates automatic conversation capture, allowing employees to enhance their skills while accumulating valuable know-how and fostering digital transformation (DX) within their operations.

Solution Overview

The smart name tag operates as a device worn by employees to record conversations with customers. The device incorporates advanced technology, allowing for audio recording and transcription into text. A cloud-based AI agent then processes this data, performing tasks such as speaker separation, summarization, needs extraction, and evaluation metric development.

This solution serves several key purposes:

- Visualizing Service Interactions: Enhancing visibility into customer service situations to foster improvement and education.
- Knowledge Management: Transforming skills and know-how into documented knowledge for reproducibility across the team.
- Customizable AI Agent: Tailoring AI capabilities to meet specific business needs.
- Data Analysis for Conflict Prevention: Leveraging data to analyze and minimize issues related to customer complaints.

For a comprehensive view of the solution, visit the introduction page here.

Background and Impact

The landscape of face-to-face service encounters faces several challenges, including the lack of preserved service data, the personalization of skills which hinders scalability, and slow progress in digital transformation. Winnersoft's innovative solution combines smart name tag devices and SaaS (Software as a Service) to address these predicaments effectively.

Real-world implementations, such as with over 700 automotive dealerships in China, have shown promising results: an 8% increase in contract rates, a 21.2% improvement in service efficiency, and a 200% rise in post-service review engagements. Additionally, department stores, beauty product retailers, and real estate agencies have reported enhanced customer spending and a reduction in inappropriate explanations.

PoC Provision Details

The PoC offering includes the smart name tag device paired with SaaS services, supported within the Kanto region.

- Duration: 3 - 6 months (from implementation through operation and effect measurement)
- Target Audience: Companies involved in face-to-face business activities

Smart Name Tag Device Specifications:

- Microphone: 4-microphone array (captures sound from up to 3 meters away)
- Dimensions: 70 x 26 x 14mm
- Weight: 20g
- Battery: 390mAh (Provides up to 12 hours of continuous recording)
- Internal Memory: 16GB
- Communication: Bluetooth and Wi-Fi
- Includes: USB charging dock

Future Outlook

Building on the results from the PoC, Winnersoft plans to officially launch a commercial SaaS service starting in the fiscal year 2026. The company ensures compliance with domestic regulations concerning data management, including storage within Japanese cloud environments, encrypted communication, and personal information handling protocols.

Company Overview

- Company Name: Winnersoft Inc.
- Location: 6th Floor, Waterras Annex, 2-105 Kanda Awajicho, Chiyoda-ku, Tokyo.
- Established: July 2013
- Capital: 100 million JPY
- Representative: Shu Mi, President
- Business Scope: Provision of SI services, DX Solutions, and Innovation AI Solutions
- Website: Winnersoft