#USA #Chicago #Logistics Management #Roadrunner #RRTS

Roadrunner Rises to #2 in National Logistics Rankings

In a striking achievement, Roadrunner (PINK: RRTS), often referred to as the greatest comeback story in transportation history™, has been recognized as the #2 carrier nationally by Logistics Management in its 42nd annual Quest for Quality Awards. This accolade marks a significant milestone for the company, reinforcing its position as one of the leading less-than-truckload (LTL) service providers in North America.

The Quest for Quality Awards, which evaluate shippers' satisfaction through a six-month detailed survey conducted by the Peerless Research Group, encompasses insights from over 3,000 industry shippers. What sets these awards apart is their focus on tangible service metrics rather than public opinion, which allows the assessment of carriers based on their performance in essential service areas that matter most to customers—such as on-time delivery, technology integration, customer service, and overall operations.

With a focus on delivering unmatched value and reliability, Roadrunner excelled in three key categories, securing the top spot in Value, Information Technology, and Operations, proving its commitment to creating a customer-centric experience.

Tomasz Jamroz, President and COO of Roadrunner, expressed his pride in this achievement. He stated, “This ranking is a testament to our relentless focus on enhancing our operations and ensuring customer satisfaction. It signifies that our strategies are working and positions us among the nation’s elite providers.”

The evaluation process of the Quest for Quality Awards requires shippers to vote specifically in the categories reflective of the services they utilize, allowing for a more precise measurement of quality in the realm of logistics. This distinctive format assures that Roadrunner was ranked based on real service experiences, contributing to its strong reputation within the industry.

Roadrunner's progress can be attributed to its commitment to operational excellence, customer service enhancement, and fostering a work environment conducive to high performance. To maintain this trajectory, the company has implemented an extensive performance appraisal system that meticulously evaluates employees based on 16 performance criteria, identifying high achievers and rewarding them with significant salary increases. This initiative demonstrates Roadrunner's dedication to maintaining a team capable of delivering top-tier service.

In addition to its operational strategies, Roadrunner’s advancements in technological functionalities have solidified its reputation in the logistics landscape. The company's Smart Network™ allows for smarter routing and efficient freight management systems, ensuring that shipments are handled with the utmost integrity and transparency.

Earlier this year, Roadrunner was also honored as one of the Best Large Places to Work by Built In Chicago, reflecting its strong organizational culture. The company is not only focused on maintaining an exceptional work environment but is also on a mission to establish itself as the go-to destination for top talent within the logistics sector. This approach has allowed Roadrunner to attract skilled professionals from various industries, contributing to a higher caliber work culture focused on excellence and sustained performance improvement.

Moreover, Roadrunner has made impressive strides in operational metrics. In 2025, it achieved a reduction in its claims ratio to just 0.2%, a figure that many peers aspire to reach. This improvement signals Roadrunner's ongoing commitment towards minimizing operational risks, with aspirations to lower the claims ratio to an unprecedented 0.1%, aiming to set a new benchmark as the first zero-claims carrier in North America.

As Roadrunner continues to push the envelop of excellence in logistics, its ongoing investments in automation and innovative operational tools will undoubtedly enhance efficiency and client satisfaction. By building a merit-based, performance-driven environment and integrating cutting-edge technologies, Roadrunner is setting itself apart as a pioneer in the logistics arena.

In conclusion, Roadrunner’s recent ranking as the #2 carrier in Logistics Management's Quest for Quality Awards serves as both a testament to their impactful operational strategies and their unwavering commitment to customer satisfaction. As they strive for even greater achievements, the logistics industry will be keen to see how the company's pursuit of excellence unfurls in the coming years.