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TIGY Launches Interactive AI Service for Troubleshooting

In a groundbreaking move, TIGY Co., Ltd. has announced the launch of its interactive AI service, 'TroublAI', aimed at supporting various operational sectors such as manufacturing, maintenance, and contact centers. Set to start on October 31, 2025, this innovative service addresses common challenges faced by frontline workers in the fast-paced and often unpredictable environment of these industries.

The Need for AI in Troubleshooting

Every day, manufacturing plants and maintenance operations encounter numerous troubleshooting scenarios that require quick and accurate responses. However, many organizations face challenges such as:

• - Dependency on Expert Knowledge: Newcomers often struggle to make the right decisions, relying heavily on seasoned staff.
• - Underutilized Documentation: A wealth of reports and procedural documents remain unused despite being readily available.
• - Information Gaps: Insufficient data during inquiries often leads to delays and miscommunication.
• - Inconsistent Initial Responses: Variation in response quality can potentially escalate to major incidents, putting operations at risk.

To combat these issues, TIGY's TroublAI leverages accumulated internal documents to offer reliable, conversational AI support for on-site staff.

How Troubleshooting Works with TroublAI

TroublAI transforms traditional troubleshooting processes. Here's an overview of how it functions:
1. User Inquiry: When a user inputs a problem, for instance, "There's a water leak."
2. AI Clarification: The AI engages in a dialog, asking pertinent questions like, "Which area is it? Which device is affected? Where is the leak occurring?" This step ensures clarity on the situation.
3. Action Recommendations: The AI then provides actionable recommendations, backed by reference documentation and procedural guidelines, including escalation contacts.

By asking relevant questions, TroublAI elevates the practicality and usefulness of responses compared to traditional FAQ systems.

Key Features of TroublAI

1. High-Precision Responses: The service safely integrates existing Excel and PDF documents, offering contextually accurate answers with cited sources.
2. Comprehensive Inquiry Management: Unlike basic query systems, TroublAI actively seeks out missing information to deliver thorough answers, achieving a level of engagement typical of a knowledgeable supervisor.
3. Continuous Learning: The AI autonomously improves through ongoing learning from prior responses and emerging troubleshooting cases.
4. Device Compatibility: TroublAI is accessible via PCs, tablets, and smartphones, enhancing usability across different devices and environments.
5. Robust Security and Operations: The system ensures the secure management of knowledge, incorporating features for automatic categorization and advanced user permissions.

Implementation Scenarios

In real-world applications, TroublAI proves versatile:

• - Manufacturing Situations: For instance, in a production line where a cooling pump experiences a leak, the AI can quickly clarify the issue and provide the necessary procedural guidance from past reports.
• - Maintenance Duties: In case of an air conditioning malfunction, TroublAI suggests steps to cease operations and notify relevant personnel.
• - Contact Center Inquiries: When customers report product issues, the AI listens and retraces previous solutions to expedite resolutions, significantly minimizing call handling time.
• - Facility Management Adaptations: If there’s a reported equipment anomaly, TroublAI verifies the location and problem, facilitating faster initial responses.

Advantages of Adopting TroublAI

• - Standardized Initial Responses: Ensures consistent action across staff levels, alleviating reliance on expert knowledge.
• - Reduced Inquiry Times: By gathering necessary information upfront, the AI lessens multi-step verifications and minimizes wasted time.
• - Maximized Knowledge Utilization: By transforming internal documentation into actionable insights, existing company resources are fully leveraged for effective field deployment.

Visit TIGY's website for more about this innovative solution and how it can revolutionize operational efficiencies in your organization.

About TIGY Co., Ltd.

Founded in June 2025 and headquartered in Chiyoda, Tokyo, TIGY is dedicated to AI consulting and digital transformation strategies, continually pushing the envelope in smart solutions for modern enterprises. Under the leadership of CEO Yuma Kudo, TIGY remains focused on delivering impactful AI technology to streamline business processes.