#Japan #Minato #PS Solutions #with Secure Operations #AI IT Management

Launch of 'With Secure Operations'

PS Solutions, a 100% subsidiary of SoftBank Corp., has recently unveiled its new managed service, "With Secure Operations," aimed at alleviating the burdens faced by information system departments in organizations. With a launch date set for February 26, 2026, this innovative service is tailored to address challenges such as personnel shortages and operational inefficiencies by integrating artificial intelligence (AI) into day-to-day IT operations.

The service specifically caters to help desk operations and IT asset management, providing Business Process as a Service (BPaaS) capabilities while adhering to stringent security standards established by SoftBank group companies, as well as frameworks such as ISMS (Information Security Management System) and NIST (National Institute of Standards and Technology). This structured approach not only standardizes operational processes but also bolsters the quality and consistency of IT service delivery through continuous improvement initiatives.

Overview of 'With Secure Operations'

'With Secure Operations' is designed as a hybrid managed service that employs AI and expert operational teams to assist with common inquiries and IT asset management. Through a predefined operational framework, the service provides integrated assistance from initial contact to data visualization and knowledge management. This model reduces dependence on individual knowledge, thus promoting standardized operational quality and continual enhancement.

Transition from 'Defense' to 'Offense'

By simplifying the management burdens associated with frequent inquiries and asset control, information system departments can devote more time to critical tasks such as digital transformation (DX) initiatives and strategic IT planning. This newfound freedom allows for a shift from merely defensive positions to proactive, value-adding services.

Alleviating Concerns of Single-Point Dependency

The standardization of operations, coupled with enhanced knowledge management, aids in mitigating the risks associated with operational dependencies on specific individuals. By creating a reliable system that can operate seamlessly even with personnel changes, the service fosters an environment of confidence and assurance in IT operations.

Mechanisms for Ensuring Security

'With Secure Operations' alleviates the burdens of creating operational guidelines from scratch by providing standardized procedures aligned with recognized security standards. This approach facilitates the consistent application of security measures, thereby solidifying a reliable operational foundation.

Key Features of the Service

AI-Powered Help Desk

This service utilizes existing company knowledge bases, including internal manuals, FAQs, and inquiry histories, to generate tailored responses for each client. Continuous learning from operational data ensures that the responses evolve over time, enhancing both efficiency and responsiveness.

Hybrid Model of AI and Human Expertise

While AI addresses routine inquiries, complex issues are resolved by seasoned professionals who ensure thorough investigation and effective solutions. This dual approach aims to stabilize operations and minimize knowledge silos.

Comprehensive Support through BPaaS

In addition to merely implementing tools, 'With Secure Operations' encompasses end-to-end support based on standardized operational processes. From inquiry management to inventory oversight and optimization, the service strives to establish robust, repeatable practices that drive ongoing improvement.

Transparent and Affordable Pricing

The service offers an all-inclusive model that simplifies the management of inquiries, account maintenance, and asset oversight through a single, consistent pricing structure. This enables organizations to outsource their IT operational burdens with ease, ensuring they can focus on strategic growth.

Support Areas of 'With Secure Operations'

Help Desk Support

• - Establishment of inquiry channels, including phone and AI chatbots.
• - Effective ticketing and status management for inquiries.
• - Comprehensive incident management from detection through resolution.
• - Continuous improvement recommendations based on inquiry analysis.

IT Asset Management

• - Systematic management of IT assets, including devices, accounts, and SaaS applications.
• - Regular inventory audits and optimization strategies.

Addressing the Need for Standardized Secure Operations

As business IT environments grow increasingly complex, driven by the rise of SaaS applications and diverse device usage, the pressures on information systems departments intensify. Not only must they manage inquiries and monitor vulnerabilities, but they must also navigate a landscape fraught with skill shortages and reliance on specific individuals. Standardizing operational processes becomes crucial, especially for companies subject to stringent security audit requirements such as those of SoftBank Group.

Monitoring and improving operational quality can be daunting, particularly for smaller IT departments. With the growing demand for outsourcing, a lack of formalized processes or available expertise often hampers efforts to make necessary operational improvements. Through defined processes and adherence to security guidelines, 'With Secure Operations' aims to meet these needs.

Future Directions

PS Solutions remains committed to refining operational standards and enhancing the cycles of improvement within IT management. The ongoing evolution of IT demands will guide the expansion of their service offerings, ensuring that businesses can depend on stable and secure IT operations.

About PS Solutions

PS Solutions is dedicated to supporting a myriad of IT and back-office needs within SoftBank's vast network, providing comprehensive solutions for corporate IT management and software development. With a focus on both large enterprises and small to medium businesses, PS Solutions assembles a team of dedicated IT professionals to drive optimization and foster growth across diverse sectors.