#Japan #Tokyo #CAC #Mirai Assistant #AI Service Desk

Introducing Mirai Assistant

In a bold move towards enhancing enterprise IT support, CAC has unveiled its next-generation AI service desk, Mirai Assistant, scheduled to launch on March 17, 2026. This innovative solution aims to address the growing complexities within corporate IT environments that lead to increasingly intricate questions directed towards IT departments.

The Need for Advanced Support Solutions

As businesses evolve, the demands placed on IT departments have diversified significantly. Traditional chatbots often struggle with common pain points: low accuracy in responses, challenges in understanding user intentions, and an inability to meet the unique needs of specific business operations. Consequently, despite efforts to leverage AI technology, many enterprises find themselves reverting back to human support due to these shortcomings. CAC recognized these critical issues and drew on its six decades of experience in systems operation and AI technology to develop a solution that could bridge the gap.

Service Overview of Mirai Assistant

Mirai Assistant is designed to revolutionize the way IT departments manage inquiries, enabling sophisticated automation of support tasks. Unlike its predecessors, it effectively handles ambiguous inquiries, automates knowledge management, and integrates seamlessly with human operators to boost both efficiency and user satisfaction.

Key Features of Mirai Assistant:

• - In-depth Questioning: The AI engages in dialogue to clarify vague inquiries, helping users articulate their needs better and providing precise solutions.
• - Automatic Knowledge Generation: Using historical inquiry data and FAQs, the system automatically generates relevant questions and solutions, alleviating the workload associated with knowledge management.
• - Seamless Human Handover: When a query is too complex for the AI, it can transition smoothly to a human operator, ensuring users do not have to repeat their explanations.

Insights from CAC’s Development Team

The head of product services at CAC, Manabu Kajino, shared insights about the development of Mirai Assistant. He noted that through years of supporting system operations, CAC has seen a significant gap between the expectations and reality of AI chatbots. Frequently, installations lead to low usage, forcing teams back to manual support.

He emphasized, “Our goal was to address the problem where simply providing answers was insufficient. Users often found themselves stuck due to a lack of context around their issues. Mirai Assistant aims to overcome this hurdle by systematically identifying problems through insightful questioning and guiding users towards resolution based on specific business knowledge.”

Furthermore, Mirai Assistant also addresses initial setup burdens by automatically generating inquiry definitions from existing FAQs and manuals, thus streamlining the integration process.

The overarching ambition is to evolve with customer feedback and data, transforming the service desk to not only provide answers but to support the execution of users' desired actions, ultimately enhancing productivity across all back-office operations.

For further details on the development of Mirai Assistant, check out this interview article: CAC Innovation Hub.

Upcoming Demonstration at Japan IT Week

CAC will showcase Mirai Assistant at the upcoming Japan IT Week, allowing attendees to see the service in action. We invite everyone to visit our booth to experience firsthand the capabilities of this cutting-edge AI service desk.

• - Event: Japan IT Week (Info Security Expo)
• - Dates: April 8-10, 2026
• - Time: 10:00 AM - 5:00 PM
• - Venue: Tokyo Big Sight, Hall W4-26
• - Exhibits: Mirai Assistant and various managed service solutions from CAC.

About CAC Corporation

• - Location: 24-1 Hakozaki-cho, Nihonbashi, Chuo-ku, Tokyo, Japan
• - CEO: Hiroyuki Sabeato
• - Capital: 400 million yen (100% subsidiary of CAC Holdings, listed on Tokyo Stock Exchange Prime)
• - Business: System construction, management services, outsourcing services
• - Corporate Website: CAC Corporation

This information may change without notice after the announcement date.

For inquiries, please contact:
CAC Corporation
Product & Service Division
Mirai Assistant Team
E-mail: [email protected]