#United States #Rockville #Customer Service #Stevie Awards #DrFirst

DrFirst Recognized with Silver Stevie Award for Customer Service

Healthcare technology pioneer DrFirst has recently received the coveted Silver Stevie Award in the Customer Service Department of the Year category at the prestigious 23rd Annual American Business Awards event. This recognition is a testament to DrFirst's unwavering dedication to providing exceptional support and service to healthcare professionals and organizations.

The award acknowledges the transformative initiatives implemented within DrFirst's Customer Service department, which have significantly enhanced efficiency, responsiveness, and ultimately, client satisfaction. Laura Marciano-Sawh, the Vice President of Operations at DrFirst, expressed that each support request is treated with utmost importance, as it directly impacts healthcare workers striving to assist patients.

“We've made it our mission to turn our customer service into an invaluable partner for healthcare providers,” says Marciano-Sawh. “This honor isn't just about receiving an award; it reflects our commitment to serving our customers with the urgency and care that their roles demand.”

The recognition comes following a period where DrFirst undertook various strategic measures to overcome common obstacles faced in customer support. As highlighted by one of the judges, these initiatives resulted in notable achievements: a substantial reduction in support tickets, improved overall satisfaction, decreased call volume, and a shorter average handle time. This consistent dedication to improving service quality has earned DrFirst a notable reputation within the healthcare technology sector.

The American Business Awards are recognized as the foremost business awards program in the United States, making this accolade particularly prestigious. A total of over 3,600 nominations were submitted across diverse industries this year, with the evaluation process overseen by more than 250 global professionals acting as judges.

Maggie Miller, President of the Stevie Awards, remarked on the resilience and innovation demonstrated by organizations across the country, emphasizing how the 2025 Stevie winners have played a pivotal role in fostering success through their creativity and dedication.

About DrFirst

DrFirst has been a formidable force in the healthcare IT landscape for the past 25 years, enhancing patient care through intelligent medication management. With a focus on streamlining workflows and helping patients initiate and adhere to therapies, DrFirst offers comprehensive solutions that address prescription access and affordability. To date, the company has amassed over 25 awards for its innovative solutions and commitment to excellence, including a Gold award at the esteemed Edison Awards in 2023 for its groundbreaking work utilizing clinical-grade AI in mitigating medication errors in healthcare processes.

Today, DrFirst's solutions are pivotal, assisting approximately 100 million patients annually, and are utilized by a vast network of stakeholders, including over 450,000 prescribers, 71,000 pharmacies, and 2,000 hospitals throughout the United States.

Conclusion

This Silver Stevie Award is not merely an accolade for DrFirst but a reflection of their relentless pursuit of quality in customer service. It highlights their continuous improvement journey aimed at providing unmatched support in the healthcare domain. For further details regarding the American Business Awards and the complete list of winners for 2025, visit www.StevieAwards.com/ABA.