Mill Creek Residential Wins Best Property Management Firm of the Year for 2025

Mill Creek Residential Recognized as the Best Property Management Firm in 2025

Mill Creek Residential, a prominent name in the rental housing industry, has been honored as the Best Property Management Firm of the Year for 2025 by the National Association of Home Builders (NAHB) during the prestigious Best in American Living Awards. The event took place in Orlando on February 18, celebrating companies that stand out in multifamily property management through superior customer service, innovative management strategies, and a strong commitment to retaining residents and supporting employees.

Bill MacDonald, the CEO of Mill Creek, expressed pride in the team's hard work and dedication, stating, "Our associates work hard, smart and together every day to create meaningful experiences for our residents and strong support for one another. This recognition is a celebration of their commitment and the culture we build across our organization."

In 2025, Mill Creek continued to enhance its property management capabilities by investing in advanced technologies. The company managed around 34,000 homes and employed over 1,300 individuals who worked towards elevating the property management experience. By automating tasks such as invoicing and implementing AI tools, Mill Creek significantly increased efficiency, which allowed them to focus on improving the resident and associate experience instead of getting bogged down with repetitive administrative tasks. This technological focus resulted in record-high resident satisfaction rates, as evidenced by their performance in the Kingsley Excellence Awards and top rankings in J Turner’s ORA Power Rankings.

Beyond technology, Mill Creek's commitment to its workforce was evident in their extensive training initiatives. A total of 119 associates graduated from programs designed to develop future leaders within the company, illustrating Mill Creek’s dedication to cultivating talent from within and ensuring career growth for its staff.

Stephen Prochnow, the executive vice president of property management, commented on the exceptional performance of the property management teams, especially during a year where the portfolio was rapidly growing and lease-up pressures were high. He remarked, "The innovative approach certainly enabled these individuals to shine, as technology allowed them to spend less time on repetitive daily tasks and more on what really matters—the resident and associate experience."

This accolade further solidifies Mill Creek's reputation in the industry, especially following their recognition as the Development Firm of the Year for 2024 by NAHB. Mill Creek Residential's proactive approach in developing, managing, and acquiring rental properties has established its footprint across numerous desirable markets in the U.S., from Seattle to Boston.

With the company committed to continuous improvement and excellence in residential property management, it is poised to maintain its leading position within the industry. The efforts of their dedicated teams, coupled with strategic investments in technology and workforce development, assure that Mill Creek Residential stays at the forefront of the rental housing market.

For more information about their extensive range of developments and operations, visit Mill Creek Places.