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Attuned Intelligence Secures $13M in Seed Funding

Attuned Intelligence, a groundbreaking healthcare AI company, has officially announced its launch after securing $13 million in seed funding, spearheaded by Radical Ventures and Threshold Ventures. This significant investment is set to bolster the company’s mission to reshape hospital call centers through advanced AI technology.

In the United States, the demand for patient access is reaching critical levels. Hospitals are reportedly spending billions annually on call centers, facing challenges such as high employee turnover and persistent staffing shortages, which means they are often operating with only about 60% of the necessary staff. This deficiency results in lengthy wait times for patients, making it increasingly difficult for them to receive the care they need.

Domenic Donato, co-founder and CEO of Attuned Intelligence, stated, "We founded Attuned to rise to one of healthcare's hardest access challenges to answer and resolve all patient phone calls. Our platform delivers immediate, compassionate access for patients while giving operations teams real-time oversight."

Attuned's AI Voice Agent is designed specifically for the complex environments of hospital call centers. It is capable of instantly handling up to 70% of incoming patient inquiries, demonstrating impressive efficiency in addressing both urgent and routine requests. The technology aims to ensure better communication between hospitals and patients, thereby enhancing overall patient experience and satisfaction.

The platform's operational model integrates layered AI supervision with transparent human oversight. For instance, routine inquiries can be automated safely, while urgent matters are escalated in real-time to appropriate personnel. Additionally, the platform's multilingual capabilities ensure that a diverse array of patient needs is met, widening its accessibility.

Attuned's early deployment results are already noteworthy. The Lowell Community Health Center, serving approximately 40,000 patients per year, successfully implemented the platform within just 10 days. It now efficiently manages more than 6,000 calls weekly, ranging from emergency responses to medication inquiries, effectively accommodating various languages.

Padma Sastry, Chief Information Officer at Lowell CHC, shared her insights: "At Lowell CHC, our commitment to innovation is always guided by the needs of our community. Streamlining patient access, ensuring language access, and maintaining an exceptional experience at every touchpoint are at the heart of everything we do."

As Attuned continues to grow, its partnership with multiple health systems and safety-net providers is expanding. The platform is enabling healthcare organizations to manage thousands of calls per day, thereby improving patient accessibility significantly.

Lisa Xu, a Partner at Threshold Ventures, remarked on the impact of Attuned's innovation: "Attuned delivers truly sophisticated AI that creates immediate value for hospital operations. This technology is crucial for healthcare environments, where the stakes are high and patient safety is paramount."

Aaron Rosenberg from Radical Ventures praised the nuanced approach taken by Attuned, noting, "What Attuned has architected is fundamentally different, employing specialized AI agents that actively collaborate to ensure optimal handling of every single call. They have developed a product that is meticulously tailored for the complex demands of healthcare settings."

Moving forward, Attuned aims to enhance its AI platform further by implementing more sophisticated Electronic Health Record (EHR) integrations. Their goal is to eventually manage 100% of health system patient communications reliably and safely.

About Attuned Intelligence: Founded to empower hospitals and health systems, Attuned asserts a mission to answer every patient call with up to 70% automation and real-time supervision. The cutting-edge AI technology is tailored to provide comprehensive support across a wide range of patient communications, optimizing access while ensuring high levels of operational transparency. For more information, visit Attuned Intelligence's website.