Jeffrey A. Flaks Honored as Press Ganey's Inaugural HX26 Innovator of the Year

Jeffrey A. Flaks Recognized as Press Ganey's HX26 Innovator of the Year

In a groundbreaking recognition, Jeffrey A. Flaks, the President and CEO of Hartford HealthCare, has been honored with the inaugural HX26 Innovator of the Year award by Press Ganey. The announcement was made during the HX26 Conference held in Orlando on February 2, 2026. Press Ganey, a leader in experience measurement and analytics tailored for healthcare systems, created this award to celebrate executives who integrate innovation into healthcare operations, focusing on enhancing accessibility, quality, and the overall human experience in healthcare.

Jeffrey A. Flaks has spearheaded significant transformations within Hartford HealthCare, positioning it as a pioneering health system in the nation. His mission-oriented approach has focused on making healthcare more accessible, equitable, and user-friendly. Under Flaks' leadership, Hartford HealthCare has harnessed the power of virtual care, artificial intelligence (AI), and advanced analytics, effectively merging these modern capabilities into existing clinical and operational processes. This strategic integration is aimed at enhancing healthcare delivery and improving patient outcomes.

One of the noteworthy initiatives introduced by Hartford HealthCare is the HHC 24/7 platform, a virtual primary care service. This innovative platform offers patients the convenience of constant access to both scheduled and on-demand clinical care, ensuring a seamless healthcare experience. It underscores the organization’s commitment to redefining patient access while maintaining continuity of care and affordability.

Flaks has been a strong advocate for ensuring that innovation not only benefits patients but also enhances the experience of healthcare professionals. He has invested in various tools and technologies aimed at minimizing administrative hurdles, empowering clinicians to focus on providing quality care. By recognizing the critical link between workforce well-being and patient experience, Hartford HealthCare endeavors to create an enriching work environment for its employees.

Flaks' accomplishments were further acknowledged earlier in 2025, when he received the Steven Schroeder Award for Outstanding Healthcare CEO, an honor bestowed by Costs of Care in collaboration with The Leapfrog Group. This award recognizes ethical leadership in tackling the dual challenges of healthcare quality and affordability, reflecting the strategic goals of Hartford HealthCare related to access, affordability, health equity, and excellence.

Upon receiving the two prestigious awards, Flaks expressed gratitude, emphasizing that the honors are a testament to the collective dedication of the Hartford HealthCare team. He stated, “Our innovation journey is rooted in a simple but profound belief: healthcare should be easier to access, better coordinated, and more equitable for every person we serve.” He believes that when compassion and collaboration mesh with a mission-driven approach and innovation, the positive effects extend beyond hospital walls into communities across Connecticut and beyond.

Patrick T. Ryan, Chairman and CEO of Press Ganey, commended Flaks for treating innovation as a crucial responsibility aimed at propelling the healthcare sector forward. He highlighted Flaks' relentless pursuit of progress that enhances safety, expands access, and elevates care standards. Ryan noted that Flaks has developed teams and partnerships essential for implementing new care models while maintaining trust and reliability.

About Hartford HealthCare

With a workforce of 48,000 dedicated individuals and an ambitious outlook for the future, Hartford HealthCare is revolutionizing healthcare in Connecticut and beyond by prioritizing access, affordability, health equity, and excellence. The organization operates more than 500 locations throughout 185 towns and cities. Its comprehensive system includes world-class hospitals, behavioral health services, a variety of surgical centers, urgent and virtual care options, and extensive resources for senior care and rehabilitation.

Hartford HealthCare is known for its commitment to patient safety and clinical excellence, receiving national accolades for its innovative practices. The organization was the sole health system to earn the prestigious Quest for Quality Prize from the American Hospital Association and boasts top-tier ratings across its facilities, making it a leader in providing safe and effective healthcare. If you’re interested in following Hartford HealthCare’s journey in transforming healthcare, visit HartfordHealthCare.org for more information.