Newgen Software Amidst Notable Vendors in Forrester's 2026 Digital Process Automation Report
In a recent announcement from Newgen Software, the company has garnered significant recognition within the landscape of digital process automation (DPA) software, as detailed in Forrester's 'Digital Process Automation Software Landscape, Q3 2026'. This acknowledgment places Newgen amongst the 'Notable Vendors' in the report authored by Craig Le Clair, Forrester's Vice President and Principal Analyst. The report evaluates the roles of 39 different vendors operating within the DPA market, which ranges from platforms that create process applications underpinned by advanced programming principles to those offering comprehensive orchestration and dynamic case management integrated with artificial intelligence (AI).
This accolade comes at a crucial time as organizations grapple with what Forrester refers to as an "automation imperative." There is growing optimism surrounding AI technologies, with data indicating that 54% of decision-makers recognize the need for a more comprehensive approach to automation that extends beyond mere workflow or task automation. A noted trend in the DPA market is the advent of agentic execution, where AI agents adapt work patterns based on real-time contexts and evolving conditions, a shift poised to augment traditional workflow dynamics. However, many enterprises encounter significant challenges when it comes to scaling AI-embedded automation from pilot programs into full-scale production environments. Meeting these challenges involves navigating integration complexities, human-interaction bottlenecks, and regulatory compliance hurdles.
For organizations assessing DPA vendors in light of these factors, Forrester's findings deliver a pertinent perspective regarding Newgen's positioning within the industry. The report emphasizes Newgen's focused reach across regions such as North America, EMEA, and APAC, as well as its targeted engagement in sectors like financial services, insurance, government, and healthcare—fields characterized by rigorous regulatory oversight and longstanding case management requirements.
Notably, Newgen stands out as one of the few vendors identified in the report capable of offering multiple primary deployment models—this includes hosted and private SaaS, multi-tenant SaaS, and on-premises solutions. Such flexibility is particularly critical for organizations in regulated industries that often demand varied deployment architectures rather than a one-size-fits-all solution.
Beyond the fundamental use cases that all DPA vendors must cover—such as automating business workflows, supporting employees, managing incidents, and orchestrating end-user automation—Forrester encouraged participating vendors to highlight strategic areas of focus beyond the core offerings. Newgen identified three extended use cases as focal points: AI agent-driven industry outcomes, enhanced customer self-service options, and document automation capabilities. For Newgen, emphasizing these use cases offers valuable insights for prospects aiming to align their vendor choices with specific operational priorities.
In light of the recent recognition, Runki Goswami, the Chief Marketing Officer of Newgen Software commented, "AI is redefining the enterprise, shifting the focus from automating individual tasks to orchestrating intelligence across the business. Organizations are increasingly looking for unified platforms that seamlessly connect processes, content, and communications with AI to drive faster decision-making and enhanced customer experiences. To us, Forrester’s report reflects an evolution in the market, where integrated digital process automation platforms are becoming central to enterprise transformation."
Goswami further articulated that as businesses face increasing complexity and rising expectations, the capability to unify workflows with information and AI into a cohesive intelligent operating model will offer distinct competitive advantages. The organization remains steadfast in its commitment to innovation, striving to help its clients achieve significant business outcomes. Furthermore, Forrester's report points out the emerging disruptor in the DPA sphere: adaptive process orchestration (APO). This innovation aims to challenge conventional orchestration methods by facilitating visual process designs through straightforward agent instructions rather than traditional workflows. As both the DPA and APO markets continue to evolve, Forrester anticipates increased feature overlap, suggesting that organizations should factor in these developments when making long-term platform decisions. Consequently, this recognition of Newgen Software in Forrester's report underscores its pivotal role in the ongoing evolution of digital process automation, marking a significant milestone in its journey towards orchestrating intelligent enterprises at scale.
This accolade comes at a crucial time as organizations grapple with what Forrester refers to as an "automation imperative." There is growing optimism surrounding AI technologies, with data indicating that 54% of decision-makers recognize the need for a more comprehensive approach to automation that extends beyond mere workflow or task automation. A noted trend in the DPA market is the advent of agentic execution, where AI agents adapt work patterns based on real-time contexts and evolving conditions, a shift poised to augment traditional workflow dynamics. However, many enterprises encounter significant challenges when it comes to scaling AI-embedded automation from pilot programs into full-scale production environments. Meeting these challenges involves navigating integration complexities, human-interaction bottlenecks, and regulatory compliance hurdles.
For organizations assessing DPA vendors in light of these factors, Forrester's findings deliver a pertinent perspective regarding Newgen's positioning within the industry. The report emphasizes Newgen's focused reach across regions such as North America, EMEA, and APAC, as well as its targeted engagement in sectors like financial services, insurance, government, and healthcare—fields characterized by rigorous regulatory oversight and longstanding case management requirements.
Notably, Newgen stands out as one of the few vendors identified in the report capable of offering multiple primary deployment models—this includes hosted and private SaaS, multi-tenant SaaS, and on-premises solutions. Such flexibility is particularly critical for organizations in regulated industries that often demand varied deployment architectures rather than a one-size-fits-all solution.
Beyond the fundamental use cases that all DPA vendors must cover—such as automating business workflows, supporting employees, managing incidents, and orchestrating end-user automation—Forrester encouraged participating vendors to highlight strategic areas of focus beyond the core offerings. Newgen identified three extended use cases as focal points: AI agent-driven industry outcomes, enhanced customer self-service options, and document automation capabilities. For Newgen, emphasizing these use cases offers valuable insights for prospects aiming to align their vendor choices with specific operational priorities.
In light of the recent recognition, Runki Goswami, the Chief Marketing Officer of Newgen Software commented, "AI is redefining the enterprise, shifting the focus from automating individual tasks to orchestrating intelligence across the business. Organizations are increasingly looking for unified platforms that seamlessly connect processes, content, and communications with AI to drive faster decision-making and enhanced customer experiences. To us, Forrester’s report reflects an evolution in the market, where integrated digital process automation platforms are becoming central to enterprise transformation."
Goswami further articulated that as businesses face increasing complexity and rising expectations, the capability to unify workflows with information and AI into a cohesive intelligent operating model will offer distinct competitive advantages. The organization remains steadfast in its commitment to innovation, striving to help its clients achieve significant business outcomes. Furthermore, Forrester's report points out the emerging disruptor in the DPA sphere: adaptive process orchestration (APO). This innovation aims to challenge conventional orchestration methods by facilitating visual process designs through straightforward agent instructions rather than traditional workflows. As both the DPA and APO markets continue to evolve, Forrester anticipates increased feature overlap, suggesting that organizations should factor in these developments when making long-term platform decisions. Consequently, this recognition of Newgen Software in Forrester's report underscores its pivotal role in the ongoing evolution of digital process automation, marking a significant milestone in its journey towards orchestrating intelligent enterprises at scale.
Topics Consumer Technology）
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