AltiusLink Achieves Premier Status As Zendesk's First BPO Partner in Japan

AltiusLink Achieves Premier Status

AltiusLink Inc., headquartered in Shibuya, Tokyo, has attained the highest tier of recognition in the Zendesk partner program, dubbed "Premier". This marks a historic moment as AltiusLink is the first Business Process Outsourcing (BPO) vendor in Japan to achieve this prestigious certification.

The Premier designation is awarded to partners who meet multiple evaluation criteria set by Zendesk, including annual sales performance, acquisition of Zendesk certification qualifications, and the establishment of support systems for implementation and operations. AltiusLink successfully satisfied these stringent requirements, thereby earning its place among Zendesk’s elite partners.

As part of this collaboration, AltiusLink and Zendesk plan to enter a BPO partnership agreement in 2024 — a first for the domestic market. This new partnership will integrate Zendesk's cloud-based customer service solutions into AltiusLink’s BPO operations, ultimately enhancing the service offered to customers. Specifically, the integration will focus on eliminating communication gaps and streamlining responses by utilizing inquiry history and various data to provide consistent service in BPO operations. This approach will help foster a seamless communication experience and create personalized customer experiences (CX).

The ultimate goal of these initiatives is to deliver optimal customer service that nurtures consumer loyalty towards businesses. AltiusLink aims to provide comprehensive BPO services that span from the front office to back office operations, incorporating Zendesk’s expertise in operational design, support, and business enhancement.

The recognition of AltiusLink with the Premier certification is seen as an acknowledgment of the thorough efforts and accomplishments the company has undertaken thus far.

Looking ahead, AltiusLink is committed to leveraging its partnership with Zendesk to further stabilize and enhance the quality of its BPO operations. The goal remains consistent: to create value that contributes to the growth of client businesses while enhancing customer satisfaction and loyalty.

About Zendesk

Zendesk is dedicated to making exceptional support services accessible to all. As a leader in AI-driven support services, Zendesk enables companies to provide optimal, smart, and efficient customer experiences. Their platform focuses on support services, integrating AI agents, automation, and human insights for seamless interactions. Designed to be intuitive and highly responsive, Zendesk's technology strengthens services and helps improve efficiency, thereby fostering better relationships and growth for companies.

About AltiusLink

AltiusLink is committed to creating value through the fusion of human and digital resources. It offers comprehensive BPO services that support corporate activities from front office to back office and IT sectors, on a one-stop basis both domestically and internationally. With operations in seven countries, mainly in Asia and North America, AltiusLink collaborates with diverse partner companies to enhance operations and customer experience (CX) through AI and digital technologies.

Identifying itself as a "Total CX² Design Company,” AltiusLink integrates the improvement of customer experience values (CX) and corporate transformation to support the long-term business growth of companies. The company's purpose is encapsulated in the phrase, "Strengthening, Beautifying, and Making Connections More Interesting,” and aims to enrich relationships between people, companies, and society while contributing to the development of a sustainable society alongside client businesses.

For more information about AltiusLink, visit: