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Renovation of Rehab Account Transfer Service

Rehab for JAPAN, headquartered in Chiyoda, Tokyo, has recently upgraded its account transfer service specifically tailored for care providers. This revamped service now includes a feature for online account registration, aimed at significantly reducing the administrative burden that care facilities face. Since the launch of their service in March 2024, their competitive pricing has attracted many clients, positioning them as an affordable option within the industry.

Background

The care industry is currently grappling with a critical shortage of personnel, with projections indicating a shortfall of approximately 250,000 caregivers by 2026 and 570,000 by 2040. This alarming trend is compounded by the fact that many caregivers are spending an excessive amount of time on indirect tasks such as billing operations, leaving insufficient time to provide direct care services. Setting up a user's bank account for direct debit is one of these time-consuming indirect tasks.

In many care facilities, a portion of the service fees is borne by users while direct debit options are typically employed to facilitate payment. Previously, account setups required a paper application process, leading to challenges such as cumbersome paperwork and prolonged approval times. The entire process—from filling out forms to postal submissions and bank approvals—could take around two months. Furthermore, issues such as errors in completion or discrepancies in signatures often necessitated reapplications, further complicating the process and burdening both users and care facilities.

Delays in setting up these accounts can negatively affect a care provider's cash flow and exacerbate the work burden, as the inability to collect payments via direct debit leads to outstanding debts while adding the need for temporary cash collection. To mitigate these challenges, the