#AI Solutions #Virtualex #CRM Conference

Virtualex's Participation at the 2026 Call Center/CRM Demo and Conference in Osaka

Virtualex Consulting, a part of the Virtualex Group headquartered in Minato, Tokyo, will showcase its offerings at the 19th Call Center/CRM Demo and Conference in Osaka on May 27-28, 2026. The event is held at MyDome Osaka and aims to address the pressing issues faced by many companies today, including severe labor shortages, increased inquiry response times, and challenges in training new operators.

Despite the advancements in technology, including the implementation of chatbots and FAQ tools powered by generative AI, many organizations still struggle to realize meaningful outcomes. Simply introducing tools isn’t enough to tackle complex challenges such as customer interaction automation and accuracy in addressing complicated inquiries. Thus, there is a growing demand for more effective solutions that can support contact centers in enhancing their operations.

At the Virtualex booth, we will present practical solutions rooted in our extensive experience in contact center management, designed to meet the real-world needs of operators.

Solutions to be Showcased

1. Elevating Call Centers through AI Integration: Virtualex AI-CC Service

This comprehensive solution strives to harmonize operational efficiency with the unique value only human agents can provide. We support companies in transforming their customer experience (CX) from conceptualization to implementation, ensuring true usability of AI in the field.

2. AI-Driven Contact Center Lab and PoC Services

Building on long-term expertise in contact center operations, this PoC (Proof of Concept) lab service allows companies to experience advanced technologies all in one place. We help our clients convert the tacit knowledge of experienced operators into structured knowledge, validating tangible benefits while creating scenarios aligned with actual business operations using platforms like AWS and Salesforce.

3. AI Utilization Consulting Services

Focusing on generative AI, chatbots, and voice recognition technologies, our consulting services assist organizations in reassessing their operational models across all channels, achieving a balance between operational efficiency and superior customer experiences. From optimizing human-assisted responses to integrating self-service channels, we provide a one-stop solution from strategy design to PoC and rollout.

4. IT/AI Solution Deployment and Construction Services (CC-IT/AI Orchestration)

We integrate traditional IT systems such as telephony, CRM, and CTI with generative AI, AI agents, and knowledge automation. This includes supporting business automation, such as FAQ auto-responses and knowledge extraction, through targeted solutions utilizing Amazon Connect and Salesforce.

5. High-Value BPO Services Utilizing Latest AI Technologies

Combining AI agents, generative AI, chat/voice bots, and voice recognition with extensive operational know-how, we offer specialized outsourcing services. We closely support the optimization of operations post-AI integration, ensuring continuous improvements in tangible effects.

6. Transformative Support Services through Mother Center/CoE Model

Using the Mother Center and Center of Excellence (CoE) model, we support the standardization and operational enhancement of multi-location and multi-vendor environments, ensuring comprehensive optimization and reproducibility in center transformation.

A Unique CRM System Built on 25 Years of Experience

inspirX — A CRM Tailored for Contact Centers

Designed specifically for contact center operations, this CRM software unifies scattered contact history across various channels, facilitating the accumulation, sharing, and utilization of customer insights through an intuitive UI and flexible external integration features.

Virtualex iXClouZ — Efficient Cloud Solution

A cloud-based all-in-one CRM service that captures and utilizes customer information across channels, available with no initial costs, allowing quick and affordable implementation.

Connectrek — Enhanced Usability for Amazon Connect

Leveraging over 25 years of contact center experience, our cloud service designed for Amazon Connect focuses on operational efficiency and productivity improvements, including support for onboarding Amazon Connect.

Customized Solutions for Recent Needs

Maintenance and Repair Service Reception Solution

This solution streamlines end-to-end procedures from service request to reporting, reducing burdens on the field while enhancing productivity and customer satisfaction.

Call Volume and Customer Flow Optimization Solution

By directing customers to alternative time slots or channels during peak times and providing wait time visibility, we boost operational efficiency and customer satisfaction.

Event Details

• - Date and Time: May 27-28, 2026, 10:00 AM - 5:00 PM
• - Venue: MyDome Osaka
• - Booth No.: 3E-11

For companies facing challenges in CRM and customer engagement, we invite you to visit our booth for discussions with our consultants about how we can assist you.

About Virtualex Consulting

Focused on the customer-business interaction space since inception, Virtualex Consulting embodies the philosophy that customer success drives organizational growth, advocating