Khoros Unveils Aurora AI: A Game-Changer for Business Communities

Khoros Unveils Aurora AI: A New Era for Enterprise Communities

In a groundbreaking announcement, Khoros, following its acquisition by IgniteTech, has launched Aurora AI, a reimagined community platform powered by artificial intelligence. This innovative platform isn't just an upgrade; it represents a complete transformation designed to elevate customer communication and engagement.

Since 2001, Khoros has facilitated over 4,000 client deployments, generating a staggering 1.8 billion website visits annually, and has aided brands in saving over $500 million in customer support costs through self-service methods. The introduction of Aurora AI builds on this foundation, integrating AI into every aspect of community engagement, enabling discussions, customer support, and feedback mechanisms to flourish without heavy manual intervention.

A significant challenge Aurora AI addresses is the alarming 30% of questions in online communities that have previously gone unanswered. For brands relying on these platforms for crucial customer support and peer engagement, unanswered queries equate to lost customers and missed opportunities. Aurora AI not only tackles this challenge but converts these interactions into strategic business assets.

Transforming Community Interaction

As Eric Vaughan, the CEO of IgniteTech and Khoros, explains, “We haven’t just added AI to existing software; we’ve completely rebuilt Khoros products from the ground up.