#Japan #Osaka #KDDI #AVITA #Osaka Metro

Humanoid Assistance for Osaka Metro

In an exciting step towards enhancing customer service, Osaka Metro, in collaboration with KDDI and AVITA, is set to launch an innovative experiment utilizing humanoid technology. This project aims to incorporate a humanoid powered by advanced AI, specifically Google's cutting-edge generative AI model, Gemini, into its customer service at several train stations in Osaka. The real-world test will occur from August 31 to September 15, 2026, with the humanoid providing assistance and guidance to passengers.

Overview of the Experiment

The humanoid, dressed in Osaka Metro's official uniform, will function as a virtual station attendant, providing travelers with valuable information such as public transport routes, local tourist attractions, and more. This initiative comes at a time when many industries face challenges associated with aging populations and a shrinking workforce, making the adoption of AI and robotic technologies increasingly relevant.

Osaka Metro is dedicated to enhancing service quality through AI integration, and this experiment aims to evaluate the demand for humanoid support, customer acceptance, and operational challenges. KDDI and AVITA bring together their strengths in telecommunications, AI technology, and robotics to offer a comprehensive solution to service industries grappling with labor shortages.

Experiment Details

Humanoid Functions

1. Customer Service & Information Delivery:
The humanoid will offer assistance as a "human-like station attendant", helping customers navigate the metro system and providing insights about recommended nearby attractions. Its capabilities include handling complex queries and communicating in multiple languages such as English and Mandarin, ensuring that it can adapt to the diverse needs of passengers.

2. Smart Guidance through QR Codes:
In addition to verbal guidance, the humanoid will present QR codes on its display. Customers can scan these codes with their smartphones to retrieve detailed route maps and other relevant travel information, making their journey more seamless.

Implementation Dates and Locations

• - First Phase (August 31 - September 6, 2026):

The humanoid will be stationed at Metro Opus, Umeda (immediately after exiting the north ticket gate of Umeda Station).

• - Second Phase (September 9 - September 15, 2026):

The humanoid will move to Metro Opus, Tanimachi Kyuchomeast (to the east of the east ticket gate of Tanimachi Kyuchome Station).

Operating Hours

The humanoid will operate daily from 11:00 AM to 8:00 PM, with a special hour on August 31, where it will begin operations at 1:00 PM.

The Technology Behind the Humanoid

This humanoid, designed by Dr. Hiroshi Ishiguro, a leading figure in robotics from Osaka University and CEO of AVITA, has undergone significant functional improvements. Equipped with the Gemini AI model, it can understand varying tones of voice, speech speeds, and emotional nuances in real-time, making human-like interaction possible. Its extremely low-latency response system allows for natural and engaging communication that enhances user experience.

Roles of the Collaborating Companies

1. Osaka Metro:
- Provides expertise and insights related to customer service in stations.
- Evaluates the demand for humanoid assistance and customer receptivity.

2. KDDI:
- Facilitates the infrastructure necessary for operation, leveraging telecommunications and AI resources.
- Oversees planning and execution of the experiment.

3. AVITA:
- Develops the humanoid and the underlying communication technologies.

Conclusion

As industries worldwide adapt to ongoing labor challenges, this humanoid assistance experiment represents an innovative intersection of technology and customer service. By exploring how AI can enrich public transport experiences, Osaka Metro, KDDI, and AVITA aim to set a standard for future service models that prioritize efficiency and customer satisfaction. This experiment signifies a pivotal step in paving the way for more humane and efficient interactions in the realm of public transportation.

For more on AVITA and its pioneering ventures in AI solutions, visit AVITA's website.