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OnQ Global, Inc. Launches Next Era of Streamlined Innovation and Service Excellence

On May 15, 2025, OnQ Global, Inc., based in Houston, revealed a significant transformation in its structure and branding, signaling a new era for the company. This rebrand introduces a distinct identity that aligns with the organization’s three specialized service areas: QHealth, QTech, and QSolve. By transitioning into a holding company, OnQ Global unifies a diverse array of operating entities, including OnQ Operating Company, LLC (USA), OnQ Contact Center, SA (Panama), OnQ Kenya Ltd., OnQ India Pvt. Ltd., and KAPIM, LLC, also known as QSolve (USA).

With an impressive workforce of over 800 employees spanning five countries and four continents, OnQ Global aims to provide scalable solutions that resonate with cultural nuances, empowering clients to streamline their operations, enhance customer engagement, and pursue sustainable growth in a rapidly changing business climate.

Guided by Passion and Niche

Guided by its mission to “Build a winning family through service and innovation,” OnQ Global is committed to elevating the outsourcing sector to new heights. The company’s structure reflects its dedication to delivering innovative industry-focused solutions while maintaining the collaborative, high-quality service clients have come to expect.

One Mission, Three Pillars of Excellence

The newly structured OnQ Global allows for sharper focus on industry-specific needs, driven by three key pillars:

1. QHealth: This division specializes in labor solutions tailored for healthcare providers, including medical billing companies, physician groups, and health systems. With a strong focus on revenue cycle management and compliance with healthcare regulations, QHealth aims to improve patient satisfaction, optimize workflows, and enhance financial performance in an increasingly complex healthcare environment.

2. QTech: This pillar is centered on providing state-of-the-art technology solutions, which include robotic process automation (RPA), advanced analytics, and business intelligence tools suited for various industries. One noteworthy innovation is Qnity, OnQ Global’s proprietary AI-driven voice agent that facilitates seamless customer interactions. These technological advancements enable organizations to modernize internal processes, automate workflows, and boost customer engagement.

3. QSolve: Bringing proven labor outsourcing strategies to a broad spectrum of industries, QSolve addresses the needs of sectors ranging from education to retail. The services offered include multi-channel customer service, back-office operations, and compliance-focused quality assurance, all tailored to meet the unique operational requirements of clients.

Comprehensive Solutions for Global Impact

OnQ Global’s extensive range of services is designed to help businesses thrive in today's fast-paced environment. Key offerings include:

• - Revenue cycle management (RCM)
• - Customer support & patient services
• - Labor outsourcing & contact center operations
• - Help desk & technical support
• - Robotic process automation & bot monitoring
• - Advanced analytics & business intelligence
• - Qnity Agentic AI Voice Agent for scalable automation

This integrated service portfolio empowers clients to enhance operational efficiency, improve customer satisfaction, and achieve tangible outcomes across various industries.

The OnQ Global Advantage

Sean Hammerle, President of OnQ Global, emphasized that the organization is evolving beyond a single entity into a global ecosystem that encompasses people, platforms, and partnerships. “Our new pillar structure enables us to address the specific needs of various sectors while maintaining the unified excellence synonymous with the OnQ brand.”

As OnQ Global continues to expand its international footprint and refine its operational framework, it remains steadfast in upholding its five core values: value creation, a positive attitude, commitment to quality, uplifting others, and embracing diversity. Headquartered in Texas, the company also operates in Panama, Kenya, and India, serving clients worldwide.

Whether modernizing revenue cycles, transforming customer support systems, or automating workflows, OnQ Global is positioned to help organizations not just succeed, but thrive in the current business landscape. For more information on how OnQ Global can service your needs, visit onq.global.