#Japan #Tokyo #AI Agent #CX #Altius Link

Altius Link to Present at Next Contact Center Summit 2025

Altius Link, a leading technology company based in Shibuya, Tokyo, will be participating as a sponsor at the upcoming "Next Contact Center Summit 2025" scheduled for June 19-20. The event, held online, will feature a session focused on designing exceptional customer and employee experiences (CX/EX) with the theme "Designing CX/EX!".

On June 20 (Friday), from 14:20 to 14:40, Altius Link, represented by its Strategic Planning Department head, Kazuhiro Miyamoto, will introduce a new approach to improving customer experiences through the innovative concept of "Active FAQ". This session aims to address current challenges faced by businesses, such as low FAQ resolution rates on their websites, which are often due to poorly designed pathways for customers seeking information.

The Role of AI Agents in Customer Experience

At the heart of the discussion will be the role of AI agents—an increasingly vital component in enhancing productivity and operational efficiency in customer engagements. Although there's growing interest in how these AI solutions can transform customer interactions, there remains a lack of clarity on how they can effectively contribute to the core goal of customer experience (CX) and the supporting employee experience (EX).

The session will focus on the vision for CX and EX reform in an age dominated by AI agents, emphasizing the need to think ahead about what the future will look like just one year from now. This forward-thinking approach is crucial as technology continues to evolve rapidly, and businesses must adapt to maintain relevance and effectiveness in their customer engagement strategies.

Introducing Active FAQ

A significant issue addressed in the seminar will be how to resolve typical consumer questions at the point of curiosity. Altius Link proposes the concept of "Active FAQ," which aims to be proactive in delivering solutions at critical moments when customers have inquiries.

Utilizing the navigation widget feature of Altius Link's knowledge platform, Virtual Agent Plus (VA+), businesses can significantly enhance their websites without undergoing extensive redesigns. This feature not only encourages self-service resolutions for customers but also contributes to improving customer experience (CX) while reducing the volume of inquiries.

By illustrating practical strategies and successful case studies, the seminar will provide attendees with actionable insights into how to implement the Active FAQ concept effectively.

Summit Details

• - Dates: June 19-20, 2025
• - Time: Each day from 10:30 AM to 5:00 PM (JST)
• - Format: Online seminar
• - Registration: Free of charge, with prior registration needed (capacity is limited to 500 participants per day). Interested individuals can register through the following link: Registration Form

Conclusion

The Next Contact Center Summit 2025 will offer a valuable opportunity for companies to explore innovations in customer support and learn about the future of CX and EX. Altius Link's participation emphasizes its commitment to driving advancements in customer interaction strategies, equipping businesses to tackle the challenges of tomorrow effectively.