Unisys Celebrates Double Gold Wins at ECCCSA for Customer Engagement Excellence
In a remarkable achievement, Unisys has secured two prestigious Gold Awards at the 2025 European Contact Centre and Customer Support Association (ECCCSA) Annual Awards, solidifying its reputation as a leader in customer service excellence. The awards recognize Unisys for its distinguished performance in the categories of 'Best Pan European Customer Contact Operation' and 'Best Outsourced Contact Center of the Year.' This recognition comes during the ECCCSA's celebratory gala evenings held in London and Blue Bell, Pennsylvania, and marks an important moment for the company as it continues to innovate within the customer service domain.
The accolades were bestowed upon the Unisys Digital Workplace Solutions (DWS) team, which has consistently demonstrated a commitment to delivering personalized customer service while effectively utilizing cutting-edge technology. Their unwavering focus on enhancing client experiences has been pivotal in achieving success in an increasingly competitive market. As stated by Patrycja Sobera, Senior Vice President and General Manager of Digital Workplace Solutions at Unisys, the awards celebrate the hard work and dedication of their European team.
"Achieving recognition at this level in a competitive environment is no small feat. This year's honors highlight our team's relentless pursuit of excellence and their ability to adapt and innovate in delivering advanced digital workplace solutions," Sobera remarked.
For the fourth year in a row, Unisys has been recognized by the ECCCSA, illustrating the company’s sustained excellence in customer service. What makes this year's recognition particularly significant is that it marks the first time Unisys's DWS division has garnered two Gold Awards in a single year, underscoring the strides the team has made in refining customer engagement practices. Last year, the DWS team had already been celebrated with a Gold Award for 'Best Customer Experience Practice,' setting a high standard for future efforts.
The ECCCSA, now celebrating its 25th year, is the longest-running and most esteemed award program in Europe focused on acknowledging exemplars in customer contact. The selection process for the winners is rigorous, ensuring that only those demonstrating true innovation, operational efficiency, and exceptional customer service are recognized. The 2025 awards brought together a variety of contenders, but Unisys's commitment to elevating customer satisfaction set it apart from the pack.
Unisys provides a variety of technology solutions that empower organizations worldwide, and their efforts in improving the customer experience reflect their core mission to help clients unlock their potential. Through their comprehensive offerings which include cloud computing, artificial intelligence, and digital workplace solutions, Unisys has successfully tailored its services to meet evolving client needs, leading to enhanced operational improvements.
In light of these recent achievements, organizations looking to elevate their customer experience can look to Unisys as a leading example of how innovative technology and a customer-centric approach can drive success. To explore the numerous services that Unisys offers and how they can help transform your organization, the company's resources can be found on the Unisys website.
As businesses navigate a rapidly changing landscape, it is clear that customer experience will remain a significant focus area. Companies that invest in effective communication solutions and innovative strategies, like Unisys, will undoubtedly maintain a competitive edge in the years to come. For more information regarding the ECCCSA awards and a complete list of 2025 winners, please visit the ECCCSA website. Unisys continues to pave the way in delivering transformative customer service solutions, standing as a testament to the power of technology in enhancing customer engagement.
The accolades were bestowed upon the Unisys Digital Workplace Solutions (DWS) team, which has consistently demonstrated a commitment to delivering personalized customer service while effectively utilizing cutting-edge technology. Their unwavering focus on enhancing client experiences has been pivotal in achieving success in an increasingly competitive market. As stated by Patrycja Sobera, Senior Vice President and General Manager of Digital Workplace Solutions at Unisys, the awards celebrate the hard work and dedication of their European team.
"Achieving recognition at this level in a competitive environment is no small feat. This year's honors highlight our team's relentless pursuit of excellence and their ability to adapt and innovate in delivering advanced digital workplace solutions," Sobera remarked.
For the fourth year in a row, Unisys has been recognized by the ECCCSA, illustrating the company’s sustained excellence in customer service. What makes this year's recognition particularly significant is that it marks the first time Unisys's DWS division has garnered two Gold Awards in a single year, underscoring the strides the team has made in refining customer engagement practices. Last year, the DWS team had already been celebrated with a Gold Award for 'Best Customer Experience Practice,' setting a high standard for future efforts.
The ECCCSA, now celebrating its 25th year, is the longest-running and most esteemed award program in Europe focused on acknowledging exemplars in customer contact. The selection process for the winners is rigorous, ensuring that only those demonstrating true innovation, operational efficiency, and exceptional customer service are recognized. The 2025 awards brought together a variety of contenders, but Unisys's commitment to elevating customer satisfaction set it apart from the pack.
Unisys provides a variety of technology solutions that empower organizations worldwide, and their efforts in improving the customer experience reflect their core mission to help clients unlock their potential. Through their comprehensive offerings which include cloud computing, artificial intelligence, and digital workplace solutions, Unisys has successfully tailored its services to meet evolving client needs, leading to enhanced operational improvements.
In light of these recent achievements, organizations looking to elevate their customer experience can look to Unisys as a leading example of how innovative technology and a customer-centric approach can drive success. To explore the numerous services that Unisys offers and how they can help transform your organization, the company's resources can be found on the Unisys website.
As businesses navigate a rapidly changing landscape, it is clear that customer experience will remain a significant focus area. Companies that invest in effective communication solutions and innovative strategies, like Unisys, will undoubtedly maintain a competitive edge in the years to come. For more information regarding the ECCCSA awards and a complete list of 2025 winners, please visit the ECCCSA website. Unisys continues to pave the way in delivering transformative customer service solutions, standing as a testament to the power of technology in enhancing customer engagement.
Topics General Business）
【About Using Articles】
You can freely use the title and article content by linking to the page where the article is posted.
※ Images cannot be used.
【About Links】
Links are free to use.