Good Fellows Implements Ticketing System at Tokyo Garden Museum to Enhance Visitor Experience

Good Fellows Implements Innovative Ticketing System

In a groundbreaking development, the Tokyo Garden Museum has introduced Good Fellows' ticket issuance and entry management system to enhance visitor experiences. This initiative successfully achieved a remarkable 100% payment completion rate for annual passport winners, ensuring seamless access to the museum and its beautiful gardens.

Background of Implementation

Covering an expansive area of approximately 35,000 square meters laden with exquisite gardens, the Tokyo Garden Museum is a significant cultural property, making large-scale construction projects difficult. Previously, visitors entering the museum were limited to a single entrance located about 300 meters from the main ticket booth, complicating access for guests who only wished to visit the gardens. This long access route was deemed a barrier to enhancing visitor experiences.

Due to the high demand for the limited annual passports, which are sold via a lottery system each April, the previous mechanics required winners to visit a designated URL for payment after being notified of their success, leading to numerous instances of incomplete transactions.