#Japan #ServiceNow #Tokyo #GEM JPN #Sazae Japan

Strategic Partnership Announcement

On August 31, 2026, Sazae Japan and GEM JPN announced a new strategic partnership that focuses on leveraging AI and ServiceNow to drive digital transformation (DX) for enterprises. This collaboration combines GEM JPN’s extensive technical expertise in AI and ServiceNow with Sazae’s rich experience in the implementation of business solutions, aimed at improving operational efficiency and digital integration across various business sectors.

The Importance of Digital Transformation

In the face of rapid technological advancement, companies are now under increasing pressure to not only digitize their operations but also to enhance and automate business processes using AI. Particularly within IT Service Management (ITSM) and other internal operations, merging ServiceNow’s capabilities with cutting-edge AI technology presents vast opportunities for business process standardization and efficiency enhancement.

This partnership focuses on the shared goal of supporting client DX initiatives by collaborating on service delivery and marketing strategies that combine ServiceNow with AI solutions.

Roles and Responsibilities

Through this partnership, both organizations will leverage their unique strengths in specific areas:

GEM JPN's Contributions

• - Providing technical support related to ServiceNow and AI.
• - Developing and supporting solutions utilizing ServiceNow.
• - Offering expertise on AI-driven operational improvements and Proofs of Concept (PoC).
• - Conceptualizing and technically guiding solutions that integrate ServiceNow and AI.
• - Supporting the technical aspects of Sazae’s business development efforts.

Sazae's Contributions

• - Conducting sales activities focused on ServiceNow services.
• - Planning and proposing solutions based on ServiceNow.
• - Supporting the development and implementation of ServiceNow-based solutions.
• - Making tailored proposals for clients looking to adopt and utilize ServiceNow.
• - Identifying client challenges and needs for customized solutions.
• - Pioneering market development for DX solutions leveraging ServiceNow and AI.

By combining GEM JPN’s technical prowess in AI and ServiceNow with Sazae’s client engagement and sales capabilities, both companies aim to achieve robust synergy in the ServiceNow sector. This collaborative framework allows for comprehensive and high-quality service offerings to clients.

About GEM JPN

GEM JPN is an IT company that offers system development, IT consulting, and digital transformation (DX) support as part of the GEM Group. With over 12 years in business and a workforce of more than 450 engineers, GEM JPN specializes in providing services tailored for the Japanese market across various industries and sectors. By integrating its project support with abundant engineering resources from GEM Vietnam, GEM JPN delivers flexible and practical solutions that enhance efficiency, automation, and the adoption of new technologies.

Leadership

• - CEO: Hidehiro Iwasaki
• - Official Website

About Sazae Japan

Sazae, a subsidiary of a Sydney-based security consulting firm focused on foreign SaaS implementations, aims to challenge global standards by providing technology support to ambitious individuals and companies. The company's motto emphasizes the delivery of comprehensive IT services that meet client demands and specifications.

Leadership

• - CEO: Ayumu Mizojiri
• - Official Website

As the business landscape continues to evolve rapidly, Sazae Japan and GEM JPN's partnership presents an exciting opportunity to enhance operational capabilities using innovative technology solutions, ultimately driving forward the digital transformation journey for numerous enterprises.