#Japan #Tokyo #Salesforce #Hitachi Solutions #mitoco AI

Accelerating Salesforce Adoption Using Generative AI

Hitachi Solutions, headquartered in Shinagawa, Tokyo, has introduced a new service called mitoco AI, set to launch on April 21. This generative AI tool, developed in collaboration with Terrasky, aims to enhance the utilization of knowledge within Salesforce, a customer relationship management (CRM) system adopted by over 150,000 companies globally.

What is mitoco AI?
Mitoco AI is designed to be seamlessly integrated into Salesforce, allowing users to access information through natural language queries. Once installed, it enables users to interactively obtain responses to their inquiries utilizing data accumulated within Salesforce and internal knowledge repositories. As part of its features, the tool employs Retrieval-Augmented Generation (RAG) technology[^1], facilitating searches for proposal documents, sales knowledge, and more—optimizing the efficiency of report preparation and data visualization while significantly reducing manual labor.

Significant Features of mitoco AI

1. Instant Access to Information
With mitoco AI, users can simply ask questions in natural language to retrieve the necessary information instantly. The RAG capability helps in sourcing data from accumulated resources, thereby enhancing the speed of information retrieval and minimizing reliance on individual expertise.

2. Automated Data Generation
Based on negotiation details and customer data, mitoco AI can autonomously create reference materials such as reports or analysis documents. This functionality lightens the workload for sales teams and supports quicker decision-making, fostering a data-driven sales approach.

3. Comprehensive Support for Salesforce Utilization
Hitachi Solutions leverages its extensive knowledge in optimizing business processes to provide a full-stack service. This includes workshops and consulting that cultivate a culture of Salesforce usage, encouraging more frequent engagement and promoting data utilization across the entire organization.

Future Prospects

As the need for data-driven decision-making rises, leveraging tools like mitoco AI will become increasingly vital. Companies must foster an environment where teams routinely input and utilize data for operational processes. To meet contemporary demands, Hitachi Solutions plans to enhance consulting services focused on optimizing business processes through generative AI and elevate Salesforce data application capabilities.

Industry Context

With the acceleration of digital transformation (DX) initiatives, the demand for AI integration in sales, marketing, and customer success roles has surged. Particularly in CRM domains, enhancing the quality of decision-making and customer interactions through robust data application remains crucial. Hitachi Solutions has been pivotal in supporting Salesforce's implementation in Japan, building a wealth of expertise in linking CRM to core business operations and optimizing ways to harness data effectively.

Conclusion

By introducing mitoco AI, Hitachi Solutions is advancing the application of generative AI in the Salesforce environment, fostering data-driven management within organizations. For further information on mitoco AI, visit Hitachi Solutions.

[^1]: Retrieval-Augmented Generation (RAG) technology improves response accuracy by searching the relevant information within specified databases.