Caliber Public Safety Launches Robust Technologies for Elkhart County, Indiana
Caliber Public Safety has made headlines with the successful deployment of its comprehensive public safety technology suite in Elkhart County, Indiana. The transition took place on April 28, 2026, marking a significant milestone for the county's law enforcement, fire, and EMS agencies. With over 207,000 residents relying on these services, the introduction of a modern platform is set to redefine how safety and emergency services are delivered.
The initiative commenced with a contract signed in September 2025 and, impressively, advanced to live operations within a mere seven months. This rapid deployment underscores Caliber's structured approach and commitment to ensuring an effective rollout. The extensive implementation saw 18 Computer-Aided Dispatch (CAD) positions set up across two sites, supported by multiple WebCAD subscriptions and over 290 Mobile licenses, among other tools designed to optimize responsiveness.
The transition was facilitated through careful planning and collaboration between Caliber and local leadership in Elkhart County. The project adhered to a proven methodology that involved thorough discovery, configuration, and extensive training sessions well before the go-live date. This proactive preparation allowed county staff to familiarize themselves with the new system, ensuring they were operationally ready for Day One.
On the day of the launch, the Caliber team was fully equipped and stationed both on-site and virtually, ready to monitor performance and assist with any technical issues in real-time. A dedicated support team worked alongside the dispatch personnel to ensure a seamless transition during a time when efficiency and reliability are paramount in public safety operations. With ten CAD workstations set up at the 911 Center, the first successful live incident was a medical emergency call just shortly after the system went live.
The cohesive partnership between Caliber staff and Elkhart County dispatchers set a positive tone for this ongoing collaboration. Egbert Dijkstra, Director of the 911 Center, praised Caliber’s team for their professionalism and dedication throughout the process. His remarks highlighted that the project encompassed not merely the technology but a true partnership built on trust and mutual respect.
One of the key advantages of this new platform is its unified nature, enabling real-time data sharing across CAD, Mobile solutions, and Records Management Systems (RMS). It means that any information entered by a dispatcher is immediately accessible to officers in the field, enhancing communication and reducing the chances of errors or duplicated efforts.
Moreover, with Caliber's Online RMS hosted in data centers that comply with FBI CJIS standards, the county is equipped with a solid infrastructure, including robust disaster recovery protocols and regular automatic software updates. This means that Elkhart County can continue benefiting from the latest features and security updates without the burden of managing these upgrades internally.
Michael Sturgeon, Senior Project Manager with Caliber Public Safety, expressed satisfaction with the partnership and acknowledged the county's exceptional leadership throughout the project. The result? A modern, unified public safety platform that serves one of Indiana's most populous counties, poised to enhance the quality and efficiency of public safety for many years to come.
Elkhart County is not just known for its sizeable population, being the sixth-largest county in Indiana; it also proudly stands as the "RV Capital of the World." It is noted for producing a significant portion of the nation’s recreational vehicles alongside other manufactured goods. This latest technological milestone reflects the county’s blend of tradition and modernity, ensuring public service is as effective and responsive as possible.
As Caliber Public Safety continues to roll out innovative solutions across various regions, it solidifies its reputation as a leader in public safety technology, building long-lasting partnerships that facilitate vital improvements in community welfare.
The initiative commenced with a contract signed in September 2025 and, impressively, advanced to live operations within a mere seven months. This rapid deployment underscores Caliber's structured approach and commitment to ensuring an effective rollout. The extensive implementation saw 18 Computer-Aided Dispatch (CAD) positions set up across two sites, supported by multiple WebCAD subscriptions and over 290 Mobile licenses, among other tools designed to optimize responsiveness.
The transition was facilitated through careful planning and collaboration between Caliber and local leadership in Elkhart County. The project adhered to a proven methodology that involved thorough discovery, configuration, and extensive training sessions well before the go-live date. This proactive preparation allowed county staff to familiarize themselves with the new system, ensuring they were operationally ready for Day One.
On the day of the launch, the Caliber team was fully equipped and stationed both on-site and virtually, ready to monitor performance and assist with any technical issues in real-time. A dedicated support team worked alongside the dispatch personnel to ensure a seamless transition during a time when efficiency and reliability are paramount in public safety operations. With ten CAD workstations set up at the 911 Center, the first successful live incident was a medical emergency call just shortly after the system went live.
The cohesive partnership between Caliber staff and Elkhart County dispatchers set a positive tone for this ongoing collaboration. Egbert Dijkstra, Director of the 911 Center, praised Caliber’s team for their professionalism and dedication throughout the process. His remarks highlighted that the project encompassed not merely the technology but a true partnership built on trust and mutual respect.
One of the key advantages of this new platform is its unified nature, enabling real-time data sharing across CAD, Mobile solutions, and Records Management Systems (RMS). It means that any information entered by a dispatcher is immediately accessible to officers in the field, enhancing communication and reducing the chances of errors or duplicated efforts.
Moreover, with Caliber's Online RMS hosted in data centers that comply with FBI CJIS standards, the county is equipped with a solid infrastructure, including robust disaster recovery protocols and regular automatic software updates. This means that Elkhart County can continue benefiting from the latest features and security updates without the burden of managing these upgrades internally.
Michael Sturgeon, Senior Project Manager with Caliber Public Safety, expressed satisfaction with the partnership and acknowledged the county's exceptional leadership throughout the project. The result? A modern, unified public safety platform that serves one of Indiana's most populous counties, poised to enhance the quality and efficiency of public safety for many years to come.
Elkhart County is not just known for its sizeable population, being the sixth-largest county in Indiana; it also proudly stands as the "RV Capital of the World." It is noted for producing a significant portion of the nation’s recreational vehicles alongside other manufactured goods. This latest technological milestone reflects the county’s blend of tradition and modernity, ensuring public service is as effective and responsive as possible.
As Caliber Public Safety continues to roll out innovative solutions across various regions, it solidifies its reputation as a leader in public safety technology, building long-lasting partnerships that facilitate vital improvements in community welfare.
Topics Consumer Technology）
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