#United States #Camden #Customer Service #Digital Platform #American Water

American Water Unveils a Modern Digital Experience

American Water, the largest regulated water and wastewater utility in the United States, has recently launched a new and enhanced digital platform aimed at simplifying customer interactions. This refreshing update to their website, amwater.com, is designed with a focus on intuitiveness and customer service, making it easier for users to access essential information and services at any time, from any location.

The updated digital platform offers a much more user-friendly layout, featuring improved navigation and enhanced search functionalities. Customers can now perform a variety of tasks seamlessly, including paying their bills, enrolling in paperless billing, reporting emergencies, and staying informed about service alerts and customer assistance programs.

Maureen Duffy, Executive Vice President of Communications and External Affairs at American Water, emphasized the company's commitment to customer satisfaction. "At American Water, everything we do starts with serving our customers well," she stated. "As customer needs continue to evolve, we've created a modern, intuitive digital platform that makes it easier for customers to connect with us, access the information they need and manage their water and wastewater service with confidence. These enhancements are another example of our commitment to delivering a customer experience that is just as reliable and dependable as the service we provide every day."

Matthew Prine, Vice President and Chief Customer Officer, echoed Duffy's sentiments. He remarked that the goal is for every interaction with American Water to be as simple and intuitive as possible, whether customers are looking for information, checking for service updates, or exploring assistance programs. With this initiative, American Water aims to ensure that their services remain easily accessible and that customers feel well-supported.

The revamped website has also made it simpler to access important resources such as:

• - Water Quality Information: Customers can now find detailed water quality reports and educational resources that help them understand the services provided.
• - Emergency Services: Reporting water and wastewater emergencies has never been easier, allowing customers to get the help they need promptly.
• - Service Interruptions: Users can check for outage and service interruption information, ensuring they remain informed about any potential service issues.
• - Customer Assistance Programs: Information about affordability programs and customer assistance is readily accessible, providing vital support for those who need it.

The relaunch of the website is part of American Water's ongoing commitment to improve holistic customer experiences through effective and secure digital tools. Enhancements focus not only on aesthetics but also on functionality, aiming to bolster accessibility and reliability. With a fluid user experience across both desktop and mobile devices, American Water is ensuring that help is always just a click away.

For those interested in exploring the new digital experience provided by American Water, the updated website is available at amwater.com. Here, customers can find all the information and service options tailored to their needs, embodying the utility company's mission: We Keep Life Flowing®.

American Water has been in operation since 1886 and now provides vital services to about 14 million people, with regulated operations in 14 states and on 19 military installations. With a dedicated workforce of around 7,000 professionals, American Water leverages its extensive experience and national scale to achieve optimal outcomes for customers and stakeholders alike.

As they move forward, American Water remains committed to ensuring their services meet modern customer expectations while continuously fostering a relationship based on trust and reliability.