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QStory's Remarkable Achievement in Workforce Management

In a significant achievement, QStory has received the prestigious 2025 European Enabling Technology Leadership Recognition from Frost & Sullivan for its innovative approach in the workforce management sector. This recognition highlights QStory's commitment to enhancing employee engagement and operational efficiency through its user-centric technology.

The Significance of the Award

This accolade reinforces QStory’s position as a leader in the workforce management field, showcasing its ability to improve business performance while ensuring high levels of employee satisfaction. Frost & Sullivan awards this recognition to companies that display exceptional strategic development and implementation that lead to notable market advancements and client satisfaction.

Fiona Coleman, the Co-Founder and CEO of QStory, expressed her pride in the achievement, stating, "We are incredibly honoured to receive Frost & Sullivan's Award for Best Practices in the European Workforce Management Industry. Our team's dedication is what made this recognition possible. Our mission has always been to empower organisations with technology that improves performance while enhancing the employee experience."

Innovative Technology at the Core

QStory’s platform is designed to meet the evolving demands of today’s workforce. Combating the challenges of employee engagement, operational flexibility, and real-time management, QStory integrates sophisticated artificial intelligence and flexible scheduling capabilities into its solutions. This unique combination allows organisations to attain significant improvements in operational efficiency and workforce motivation.

Frost & Sullivan emphasizes that QStory’s offerings not only align well with modern employers' needs but also resonate deeply with the employees' expectations, making a notable impact on engagement levels. Alexander Michael, Vice President of ICT at Frost & Sullivan, commented on QStory’s platform, stating, "It embodies a fundamental shift in acknowledging that employee experience and business performance are not opposing forces, but rather mutually reinforcing."

Emphasis on Collaboration and Customization

A key factor contributing to QStory’s success is its commitment to co-creation with clients. The company's modular design allows for customization and adaptability, aligning closely with customer requirements. This partnership-driven approach has fostered high customer loyalty and satisfaction, as shown by significant retention rates.

One of the standout features is Agent Flex, which empowers employees with the autonomy and flexibility needed to navigate real-world challenges. Notably, clients using QStory have reported enhancements in employee satisfaction and retention, with one success story highlighting a reduction in attrition rates from over 60% down to about 25%.

Streamlining Workforce Management

As businesses strive for simplicity in managing their technology stacks, QStory distinguishes itself through a unified platform that consolidates multiple functionalities into one solution. This capability not only streamlines procurement and support but also enhances integration across various departments, presenting a clear competitive advantage.

Conclusion

QStory’s recognition by Frost & Sullivan underscores its pivotal role in redefining workforce management. By harnessing technology that prioritizes both business efficiency and employee experience, QStory is setting new benchmarks within the industry. The company's focus on innovation, adaptability, and inclusive design continues to propel it forward, making it a model for future-oriented organizations.

With decades of experience, QStory remains dedicated to transforming operations while ensuring a meaningful employee experience. This latest recognition serves as a testament to their ongoing commitment to excellence in the workforce management landscape.