Consumers Energy Provides Winter Bill Assistance for Seniors Facing Increased Costs

Consumers Energy's Commitment to Senior Citizens

This winter, Michigan's harsh weather has resulted in rising energy bills, particularly impacting senior citizens. To address these challenges, Consumers Energy has launched a dedicated initiative aimed at supporting those aged 65 and older. From now until March 31, the company is proactively reaching out to seniors, offering them personalized strategies to manage their energy expenses more effectively.

Personalized Support for Energy Savings

Lauren Snyder, Vice President of Customer Experience at Consumers Energy, stated, "We want our customers to know that we are here for them 24/7, in any season." This commitment highlights the company's desire to assist their community members, especially the most vulnerable, with both energy-saving initiatives and financial assistance.

With home heating costs comprising around 30% of energy bills, any efforts to alleviate these expenses can be substantial for seniors. Among the primary assistance options available, the Senior Check-in Program allows seniors to assess their energy usage and discover tailored payment assistance options to regain control over their financial responsibilities. Notably, simple measures, such as implementing a programmable smart thermostat, can yield savings of up to 20% on heating costs. Seniors can also benefit from purchasing a thermostat through the ConsumersEnergyStore.com at reduced rates.

Types of Assistance Available

The company emphasizes that senior customers can qualify for various assistance programs:

- Winter Protection: This program allows eligible seniors to keep part of their charges paid during winter while protecting them from service disconnects.
- Electric Senior Citizen Bill Credits: Targeted at those on fixed incomes, this additional credit provides $4 off monthly energy bills, easing financial stress.

Seniors interested in utilizing these resources can call 888-535-9280 during weekdays from 7 a.m. to 6 p.m. Customer service representatives will help them navigate the payment assistance options available based on their unique situations.

Additional Help for All

Beyond the assistance programs specifically for seniors, Consumers Energy encourages all its customers to explore available resources. For those facing financial difficulties, a simple call to 2-1-1 connects residents to local nonprofit organizations offering energy bill support.

Seniors who meet certain income requirements can also apply for the Home Heating Credit, designed to help offset heating costs. Even individuals not required to file taxes or living in rental properties may qualify.

Consumer Energy’s Mission

As the largest energy provider in Michigan, Consumers Energy serves approximately 6.8 million residents across all 68 counties in the Lower Peninsula. The organization is dedicated to delivering reliable, affordable, and clean energy to the community, especially during challenging seasons like winter.

Through this initiative, Consumers Energy continues to work closely with its senior community, ensuring they have the support and resources needed to navigate these difficult months. For more information about Consumers Energy and its programs, residents can visit ConsumersEnergy.com.