#Japan #Indonesia #Tokyo #MiiTel #RevComm

RevComm's MiiTel Achieves Major Milestone in Indonesia

RevComm, a Tokyo-based company, has announced a significant achievement: its voice analysis AI, MiiTel, has now been implemented in over 400 companies across Indonesia. This noteworthy milestone underscores the increasing adoption of AI technologies in various sectors, including government, consumer products, banking, and more.

Among the prominent organizations utilizing MiiTel are the country's Social Insurance Agency, the Ministry of Manpower, and leading companies such as Orang Tua Group, BNI Securities, Paragon Corp, United Tractors, ASTRO, ERHA, Anara Hotel, and Trans Cosmos Indonesia. Notably, Siemens, a major German company, has also adopted this technology, reflecting MiiTel's broad industry appeal.

But RevComm isn’t stopping at just Indonesia. The company is expanding its reach into Singapore, Thailand, India, and Australia. This increased reach is facilitated by MiiTel's new capability of supporting 100 languages, which expands its usability beyond the previous three languages: Japanese, English, and Indonesian. For RevComm, this multilingual support represents a new milestone in its service offerings.

Founded in 2017, RevComm began offering its services in Indonesia in 2021 and established a subsidiary there in 2023. The company has been rapidly growing its local presence, expanding its staff from just four members at the end of 2021 to a projected 40 by late 2025. This growth will facilitate the development of a full-stack business team that encompasses marketing, sales, partner success, customer support, and systems engineering roles. Plans are also underway to hire local Indonesian engineers to enhance the development team, indicating RevComm's commitment to the region.

The growth of MiiTel's user base serves as a vital driving force for RevComm to deliver value and spread its solutions to even more companies across different nations.

RevComm strives to enhance the value of the MiiTel brand, aligning with its mission to reinvent communication and create a society where people care for one another. The company aims to contribute to increasing productivity across various enterprises by leveraging its innovative technologies.

Challenges and Adaptations in the Indonesian Market

According to RevComm's Global Business Group VP, Yuichiro Sasaki, the transition into Indonesia's market in 2021 was met with challenges. The company faced difficulties due to differing business practices and hiring processes when compared to Japan. He emphasized that in Indonesia, personal relationships play a crucial role in the decision-making process, which contrasts sharply with Japan's more logical, ROI-focused approach.

These insights prompted RevComm to alter its strategy, shifting to a partner sales model that fostered collaboration with local Sler companies. This adjustment led to greater success in rolling out MiiTel within Indonesia's enterprise sector, which Sasaki hopes to replicate in neighboring countries to expand their success stories further.

Conclusion

RevComm’s journey with MiiTel demonstrates the transformative power of AI in improving communication capabilities, fostering connections across various sectors while enhancing operational efficiency. As the company continues to evolve, its focus remains on strategic partnerships and localized growth to extend its impact across Southeast Asia and beyond.

For additional details, you can read the Press Release for MiiTel’s 100 Language Support or the Announcement on Establishing a Development Base in Jakarta.