#Germany #TeamViewer #Göppingen #Tensor #Agentless Access

TeamViewer's New Agentless Access Feature

At the recent Gartner IT Symposium held in Barcelona, TeamViewer, a prominent player in the digital workplace solution sector, announced an innovative feature termed Agentless Access. This addition to their enterprise platform, Tensor, is set to revolutionize how manufacturers and machine builders handle remote operations across industrial environments. The feature addresses a critical need for secure, efficient connectivity in production settings while minimizing complexities that traditionally burden IT and operational technology (OT) teams.

Simplifying Industrial Operations

Agentless Access allows organizations to engage directly with machines and other operational technology systems without the necessity of installing software on each individual device. This streamlining is essential for factories aiming to modernize their operations while facing the constant threat of cyberattacks. As industrial systems become more interconnected, ensuring these systems remain secure yet accessible is paramount.

Clients like Schwäbische Werkzeugmaschinen GmbH have already integrated Tensor for remote PLC programming, which enables them to oversee and automate machines directly on the shop floor. The introduction of Agentless Access builds on this capability, facilitating centralized management of OT endpoints such as human-machine interfaces (HMIs) and legacy systems, reducing both risk and downtime.

Robust Security Features

One of the standout aspects of this new feature is its ability to enforce zero-trust security protocols across segmented networks. Agentless Access ensures that IT teams retain governance and comprehensive visibility into operational processes, while OT teams can maintain the necessary control over their systems. The integration of Hybrid Conditional Access further enhances security by allowing for controlled connectivity, ensuring compliance across various network segments.

Caroline Hempfing, Director of Product Management at TeamViewer, emphasized the importance of bridging the gap between IT and OT. "IT and OT have different goals, but they share the same challenge of keeping operations secure and running. Agentless Access provides manufacturers a reliable solution for remote connectivity without compromising compliance or security."

Upcoming Showcase and Conclusion

TeamViewer plans to demonstrate the new Agentless Access feature and its myriad of innovations at upcoming industry events including Smart Remote Service in Berlin and Microsoft Ignite in San Francisco. Through these platforms, TeamViewer aims to highlight how manufacturers can bolster their cybersecurity measures while simultaneously enhancing operational efficiency.

The launch of Agentless Access by TeamViewer marks a significant step forward in the industrial sector's drive towards digital transformation. By enabling secure, flexible remote connections, organizations can not only mitigate risks associated with cyberattacks but also optimize workflows and maintenance processes. As the landscape of manufacturing continues to evolve, tools like Agentless Access will be crucial in maintaining high levels of operational control and security.

About TeamViewer

Founded in 2005 and headquartered in Göppingen, Germany, TeamViewer has become a leading solution provider, connecting individuals with technology. With a workforce of around 1,900 and a reported revenue of approximately EUR 671 million in 2024, TeamViewer plays an essential role in supporting digital workplaces across various industries. Its solutions serve to enhance productivity, secure IT landscapes, and improve customer and employee satisfaction, showcasing the company’s commitment to integrating advanced technology into everyday operations.