#United States #Los Angeles #Medicaid #Roundtrip #Call the Car

Transforming Medicaid Transportation in Southern California

In a groundbreaking collaboration, Roundtrip, recognized as a leader in streamlining medical transportation, is teaming up with Call the Car, a reputable broker for non-emergency medical transportation (NEMT). This partnership aims to revolutionize the way Medicaid members in Southern California access transportation services, ultimately enhancing patient care and improving healthcare outcomes.

Addressing Transportation Challenges

One of the main goals of this collaboration is to tackle the recurring issues related to medical transportation, such as long wait times for authorization and ineffective communication that historically hampers ride execution. By optimizing call center workflows, the partnership has achieved a remarkable reduction in average call times by 30%. This significant improvement allows Medicaid members to obtain necessary transportation in a timely manner, alleviating stress and improving the patient experience.

Advancements in Coordination

Roundtrip's advanced technology is pivotal in modernizing the Medicaid NEMT process. It eliminates outdated manual interventions and minimizes delays that are often associated with conventional transportation systems. Through this partnership, communication between care facilities, insurers, and transport providers is streamlined, which facilitates a more cohesive experience for all involved parties.

One notable enhancement observed from this collaboration is seen at healthcare centers like Dignity Health – Glendale Memorial Hospital. Leveraging the combined capabilities of Roundtrip's technology and Call the Car’s services, discharge coordination has improved significantly. Consequently, the average time spent managing patient transitions from hospital to home has dropped, enabling healthcare staff to focus on what truly matters: patient care.

A Commitment to Patient-Centered Solutions

Speaking on the partnership, Phil Montanez, Director of Operations at Roundtrip, stated, "This collaboration with Call the Car underscores our mission to simplify healthcare transportation. Our aim is to ensure no patient is left waiting because of outdated systems or inefficient processes." Meanwhile, Tony Aycock, Senior Manager at Call the Car, emphasized their role, saying, "Call the Car serves as a lifeline for many vulnerable patients, some of whom have waited up to three months to receive care. Delivering an efficient, patient-centered NEMT service is our utmost priority."

By embracing innovative digital solutions, this partnership not only aims to streamline operations but also to amplify communication and enhance the member experience. Call the Car positions itself as more than just a transport service; it is a care partner committed to ensuring that every individual has access to necessary medical appointments.

About Roundtrip

Roundtrip is a digital platform designed for healthcare organizations to optimize patient transportation workflows. By connecting users with a vast network of NEMT providers, Roundtrip offers flexible transportation options tailored to each patient's medical needs. The platform integrates seamlessly with industry-standard software systems, such as Electronic Medical Records (EMR), providing enhanced visibility and efficiency in managing patient transportation.

With a proven track record in reducing patient no-shows and improving overall satisfaction for both patients and staff, Roundtrip is dedicated to transforming healthcare logistics.

For further information on their services, you can visit roundtriphealth.com or engage with them through their social media channels.

About Call the Car

Founded in 2010 by Dr. Michelle Tyson, Call the Car is California's largest NEMT provider, blending healthcare knowledge with logistical expertise to meet the demands of health plans, medical groups, and patients. Recognizing gaps in healthcare delivery that hinder access for the most vulnerable, Call the Car strives to ensure that medical transportation remains accessible and effective.

The company operates over 6-7 million rides annually and is committed to evolving and expanding its services to further support patients and healthcare partners throughout the state. To learn more, you can visit callthecar.com or connect with them on LinkedIn and Facebook.

In conclusion, the partnership between Roundtrip and Call the Car signifies a critical enhancement in the realm of Medicaid transportation services, ensuring that patients in Southern California can receive the dignified and timely care they deserve.