#Japan #Tokyo #Takara Printing #Tech Touch #WizLabo

Enhancing Disclosure Efficiency: Takara Printing's Strategic Move

Introduction

In a significant stride towards streamlining its disclosure operations, Takara Printing Co., Ltd. has integrated the innovative digital adoption platform (DAP) known as Tech Touch into its flagship integrated business report system, WizLabo. This decision, announced by Takara Printing's CEO, Kota Shirai, aims to simplify the complex disclosure processes for listed companies and those preparing for IPOs, while simultaneously reducing the volume of user inquiries received.

Background of the Integration

Takara Printing, headquartered in Toshima, Tokyo, has specialized in disclosure operations since its inception 70 years ago. The company supports clients in creating financial documents, such as securities reports and shareholder meeting notices, adhering strictly to the regulations stipulated by financial laws. Given the intricate nature of these materials, the processes demand a high level of expertise and precision. To date, over 1,800 firms have adopted the upper-tier versions of WizLabo, which currently generates an average of 3,000 monthly inquiries directed to its support desk. Enhancing user convenience has become paramount in addressing these challenges.

Users often encounter difficulties navigating the system, which can lead to mistakes that delay timely disclosures and compromise accuracy. Thus, improving the user interface and user experience has emerged as a key priority.

Reasons Behind Choosing Tech Touch

During the evaluation of various DAP solutions, it became evident that many competitors offer complex user experiences. Conversely, Tech Touch was notably praised for its intuitive usability. Notable features include the ability to guide users through commonly asked questions and easily disseminate updates through pop-up notifications. Its flexibility to implement operational guides directly on the screen without requiring drastic system overhauls was also a crucial factor in this decision.

In addition to the reduction in inquiries thanks to built-in guide systems, Tech Touch enables the execution and collection of user surveys, further driving operational efficiency through improved feedback mechanisms.

Anticipated Benefits and Future Outlook

By implementing Tech Touch's operational guides, Takara Printing anticipates a significant increase in the rate at which users can complete initial settings autonomously, reducing reliance on the support desk. This shift could translate to a projected annual reduction of 37,000 inquiries.

The platform's attributes not only enhance user interaction but also allow for efficient seminar announcements and signup processes directly within the navigation, potentially increasing conversion rates. This integrated approach plans to reduce operational costs while simultaneously boosting the number of new contracts.

Insights from Takara Printing

According to a spokesperson from Takara Printing, the need for enhanced user experience became evident due to the high volume of phone and email inquiries, stressing the importance of relieving the support team's workload and effectively communicating essential information. The introduction of Tech Touch will facilitate prompt communication of operational guidance and updates, creating an user-friendly space within WizLabo.

This transition aligns with Takara Printing’s commitment to boosting customer satisfaction and further enhancing the functionalities of the WizLabo platform.

About Takara Printing Co., Ltd.

Takara Printing has been a cornerstone in the disclosure and IR document creation landscape for listed companies and firms preparing to go public. It provides a comprehensive array of services, including the creation and printing of legal disclosure documents compliant with financial laws, as well as integrated reports and IR tools. As part of its ongoing mission, the company is also actively promoting DX initiatives to support the digitization and efficiency enhancement of disclosure operations.
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About Tech Touch

Tech Touch, founded in March 2018, claims the top share of the DAP market in Japan, boasting over 10 million users as of January 2026. Its platform facilitates easy creation and implementation of operational guidance without requiring extensive coding knowledge, thereby reducing burdens on system administrators. Tech Touch has received multiple accolades, including the Good Design Award and recognition from the Ministry of Economy, Trade and Industry as a J-Startup. The company continues to advance development of AI-integrated DAP solutions to further assist companies in leveraging IT effectively.
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