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Conexiom Launches the Ideal Order Platform

In a groundbreaking move, Conexiom, recognized as a leader in Sales Order Automation, has unveiled its latest innovation: the Ideal Order Platform. This cutting-edge AI platform is designed to support manufacturers and distributors in striking the perfect balance between customer satisfaction and profitability for every sales order.

The Challenge of B2B Order Fulfillment

In today’s fast-paced business environment, understanding customer needs is crucial. Yet, according to recent studies, an alarming 85% of B2B customers are likely to switch suppliers or reduce spending after experiencing three or more missed order fulfillments in a year. The root of this problem often lies in the initial purchase order phase, where approximately 74% of orders contain errors such as incorrect part numbers or pricing. This data stems from a comprehensive analysis by Conexiom covering over 20 million orders. Relying on human oversight to rectify these issues is both inefficient and unsustainable.

Embracing Automation

The Ideal Order Platform harnesses data science and AI to actively prevent the common pitfalls of sales orders that lead to product returns, payment delays, pricing discrepancies, and compliance issues. Bryan DeGraw, Global Customer-to-Cash Advisory Practice Leader at The Hackett Group, emphasizes the need for automation in sales order acceptance, typically marred by manual processes and costly inaccuracies. By addressing these challenges, the Ideal Order Platform helps organizations streamline order performance while ensuring high levels of customer satisfaction.

Key Features of the Ideal Order Platform

Conexiom’s Ideal Order Platform promises to revolutionize how manufacturers and distributors process orders:

1. Automated Order Processing: The platform converts various formats of orders—whether from emails, PDFs, or spreadsheets—into accurate digital transactions, ensuring touchless processing and seamless integration with existing ERP systems.

2. Ideal Order Acceptance: With advanced AI anomaly detection, the platform identifies and rectifies issues during order acceptance. More than 75 validation checks can automatically address potential problems, significantly reducing the risk of costly errors before products are fulfilled.

3. Total Order Performance Insight: The platform provides actionable insights and benchmarking to continuously improve order processing. It identifies the root causes of delays and inefficiencies, facilitating a more fluid and effective operational workflow.

4. Enterprise-Grade Reliability: Designed to support large-scale operations, the platform boasts a remarkable uptime of 99.5% and ensures data privacy and security through SOC 2 compliance.

Transforming the Sales Order Landscape

Unlike generic robotic process automation (RPA) or intelligent document processing (IDP) tools that offer limited productivity enhancements, the self-learning AI behind Conexiom’s platform promotes over 85% touchless autopilot processing, delivering immediate and sustainable value. This industry-specific focus allows companies to send out more ideal orders, achieving high on-time and in-full (OTIF) delivery rates while enhancing profitability.

John McNeill, CEO of Conexiom, highlights the company's mission to improve the sales order automation landscape drastically. He states that the Ideal Order Platform aims to facilitate accurate and profitable order processes, catering to various customer segments, regardless of their size or location. This commitment reflects Conexiom’s broader objective: to help clients achieve exceptional levels of efficiency and foster growth through an integrated platform that addresses industry challenges directly.

Conclusion

In conclusion, Conexiom’s Ideal Order Platform stands poised to reshape the sales order automation industry. By addressing the critical factors of accuracy, cost efficiency, and customer satisfaction, this innovative tool offers manufacturers and distributors a pathway to improved order fulfillment practices. As reliance on technology continues to grow in B2B transactions, Conexiom's platform emerges as a pioneer in delivering a streamlined, efficient, and effective order processing experience.

For more information on the Ideal Order Platform and to see it in action, you can visit conexiom.com.