Everstory Partners Revolutionizes End-of-Life Services with Cutting-Edge Technology
Everstory Partners has made significant strides in the end-of-life services sector, transitioning from traditional paper-based systems to a modern digital framework within a year. Previously relying on outdated paper maps and contracts that often dated back decades, the company now utilizes advanced software solutions and aerial drone mapping across its nearly 400 cemetery locations.
Lilly Donohue, the CEO, identified a critical need for modernization when she assumed leadership in late 2022. Recognizing that the paper contracts being used for burials and interments were a hindrance to the families and employees, she spearheaded the initiative to digitize these processes throughout 2024. The goal was not just to modernize operations but to ensure families' end-of-life decisions are safeguarded for generations to come.
"When I joined Everstory, our operational systems hadn’t evolved with the changing times," Donohue stated. "By shifting to a digital format, we are now able to offer modern solutions that make planning easier and more reliable for everyone involved. Every contract is now digital, and many are supported by aerial drone mapping, which brings a new level of accessibility."
To achieve this transformative redesign, Everstory formed a partnership with PlotBox, a cloud-based management software tailored for death care services. This collaboration is a significant step towards setting new benchmarks within the industry. Sean McAllister, CEO of PlotBox, expressed enthusiasm about the partnership, emphasizing its alignment with their mission to enhance industry standards through innovative technology.
The transition to a digital platform has far-reaching benefits beyond mere contract management. With the advancements, Everstory teams can manage contracts and view inventory from virtually anywhere, ensuring that they can assist families during crucial moments, whether at home or in hospitals. Michele Stone, Vice President of People Operations and Quality, highlighted this transformation as a reinforcement of their commitment to outstanding customer service. All customer-related information is now streamlined into a single system, resolving previous issues associated with inconsistent internal processes.
This technological upgrade has already demonstrated its impact. Employees like Kenneth Hayden, a Sales Counselor, reported positive experiences aiding families in need. By facilitating meetings in hospitals, he enabled families to focus on emotional support without the stress of logistics. "I was so grateful to lighten the load for this grieving family, giving them more time together," Hayden shared.
Moreover, Superintendent Jordan Arnold hailed PlotBox as a revolutionary tool, allowing him quick access to essential data regarding cemetery plots.
Looking ahead, Everstory has ambitious plans for further digitizing its services. In 2025, the company will extend similar digital transformations to its nearly 100 funeral homes across the nation. Donohue emphasized a continuous commitment to adapting death care services to meet the evolving needs of families.
Everstory Partners has been committed to providing families with comforting environments to navigate loss since its inception in 1999. Today, they serve over 65,000 families across 463 locations in the U.S. and Puerto Rico. With the introduction of the Everstory brand in April 2023, the aim is to destigmatize the perception of death care and to embrace it as a natural part of life that deserves proper planning. For more information, visit everstorypartners.com or check out memorialplanning.com for property listings and contact details.
Lilly Donohue, the CEO, identified a critical need for modernization when she assumed leadership in late 2022. Recognizing that the paper contracts being used for burials and interments were a hindrance to the families and employees, she spearheaded the initiative to digitize these processes throughout 2024. The goal was not just to modernize operations but to ensure families' end-of-life decisions are safeguarded for generations to come.
"When I joined Everstory, our operational systems hadn’t evolved with the changing times," Donohue stated. "By shifting to a digital format, we are now able to offer modern solutions that make planning easier and more reliable for everyone involved. Every contract is now digital, and many are supported by aerial drone mapping, which brings a new level of accessibility."
To achieve this transformative redesign, Everstory formed a partnership with PlotBox, a cloud-based management software tailored for death care services. This collaboration is a significant step towards setting new benchmarks within the industry. Sean McAllister, CEO of PlotBox, expressed enthusiasm about the partnership, emphasizing its alignment with their mission to enhance industry standards through innovative technology.
The transition to a digital platform has far-reaching benefits beyond mere contract management. With the advancements, Everstory teams can manage contracts and view inventory from virtually anywhere, ensuring that they can assist families during crucial moments, whether at home or in hospitals. Michele Stone, Vice President of People Operations and Quality, highlighted this transformation as a reinforcement of their commitment to outstanding customer service. All customer-related information is now streamlined into a single system, resolving previous issues associated with inconsistent internal processes.
This technological upgrade has already demonstrated its impact. Employees like Kenneth Hayden, a Sales Counselor, reported positive experiences aiding families in need. By facilitating meetings in hospitals, he enabled families to focus on emotional support without the stress of logistics. "I was so grateful to lighten the load for this grieving family, giving them more time together," Hayden shared.
Moreover, Superintendent Jordan Arnold hailed PlotBox as a revolutionary tool, allowing him quick access to essential data regarding cemetery plots.
Looking ahead, Everstory has ambitious plans for further digitizing its services. In 2025, the company will extend similar digital transformations to its nearly 100 funeral homes across the nation. Donohue emphasized a continuous commitment to adapting death care services to meet the evolving needs of families.
Everstory Partners has been committed to providing families with comforting environments to navigate loss since its inception in 1999. Today, they serve over 65,000 families across 463 locations in the U.S. and Puerto Rico. With the introduction of the Everstory brand in April 2023, the aim is to destigmatize the perception of death care and to embrace it as a natural part of life that deserves proper planning. For more information, visit everstorypartners.com or check out memorialplanning.com for property listings and contact details.
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