#Japan #Minato #Oricon Survey #Daiwa Life Next #MANSION NEXTYLE

Daiwa Life Next's Remarkable Achievement in 2026 Oricon Customer Satisfaction Survey

Daiwa Life Next Inc., a subsidiary of Daiwa House Group based in Minato, Tokyo, has proudly retained the number one position in the "Replace Category" of the 2026 Oricon Customer Satisfaction Survey for condominium management companies in the Tokyo metropolitan area. This remarkable achievement marks the seventh consecutive year that the company has been awarded this honor since 2020.

The survey, conducted by Oricon Inc., gathered evaluations from individuals who have served as directors in condominium management associations of the 59 companies providing management services in the Tokyo area. This evaluation criteria focused exclusively on those residing in condominiums within the past seven years.

Personalized Management Services Tailored to Individual Needs

Daiwa Life Next is committed to offering personalized management services through its brand, MANSION NEXTYLE. The company focuses on understanding the unique issues and diverse perspectives of each condominium, aiming to provide tailored management solutions that meet the specific needs of residents.

In the case of clients considering a management company change, Daiwa Life Next takes the time to deeply understand the context and current challenges faced by the condominium. This ensures that the proposed management services are not only effective but also align with the expectations of the residents. Their approach involves collaboration not just from front-line team members but also from experts across different fields, ensuring practical and actionable solutions.

Looking ahead, the company plans to expand its service offerings further while continuing to support the management associations in overcoming their challenges, contributing to the creation of comfortable living environments.

Commitment to Improving Customer Satisfaction (CS)

Daiwa Life Next values customer feedback and actively collects opinions from over 20,000 clients annually through its unique survey. These insights are carefully analyzed and shared within the company through the Customer Satisfaction Committee.

Additionally, the company fosters a culture of continuous improvement through initiatives like the "Hospitality Improvement Workshops", involving CS promotion leaders from various branches, and ongoing hospitality training sessions for management staff across the nation. Through these efforts, Daiwa Life Next strives to enhance service quality and develop new offerings, focusing on increasing customer satisfaction.

Insight from Leadership

Masakazu Ohashi, the Manager of the First and Second Condominium Sales Promotion Department at Daiwa Life Next, commented on the significance of this award. He emphasized the importance of meeting customer expectations during the management company transition process and ensuring long-term satisfaction through the management of day-to-day operations. Ohashi stated, "The recognition of being number one for seven consecutive years reflects the continued support we've received from numerous management associations regarding the quality of management services post-transition. We will use this acknowledgment as motivation to provide satisfactory services to our management associations in the future."

Overview of the Survey

The 2026 Oricon Customer Satisfaction Survey for condominium management companies in the Tokyo metropolitan area was conducted via online methods and involved a sample size of 10,443 respondents. The survey targeted individuals between the ages of 18 to 84, all of whom had participated in management associations within their condominiums in the past seven years. The survey covered 59 companies that oversee various aspects of condominium management, including support services, janitorial duties, and maintenance of buildings and facilities.

For more information, visit Oricon Survey Results.

Company Profile

Daiwa Life Next provides a wide range of building management services, including both residential and commercial properties like condominiums, rental apartments, logistics facilities, and hotels. The company operates with the belief of "creating a better future from the present," emphasizing individuality and unique perspectives of both its employees and clients. Established on March 8, 1983, with a capital of 1.3 billion yen, Daiwa Life Next strives to continue co-creating a more enriched lifestyle with its customers and society.

For additional details about Daiwa Life Next, visit their official website: Daiwa Life Next.