PSI Services Selected as Licensing Exam Administrator in Arizona's Modernization Initiative
In a significant step toward modernizing its insurance licensing process, the Arizona Department of Insurance and Financial Institutions (DIFI) has selected PSI Services, a leader in professional licensure testing, as its new administrator for insurance licensing examinations and continuing education. This partnership is set to commence on September 1, 2025, and aims to enhance the overall experience for insurance professionals throughout the state.
DIFI's recent decision reflects its commitment to providing efficient and accessible services, addressing the needs of both new and existing insurance professionals. According to Lori Munn, Deputy Director of Insurance at DIFI, the collaboration is designed to streamline the licensure process, making it more dependable for candidates by maintaining the high standards of exam security and regulatory integrity for which Arizona is known.
PSI Services will not only oversee the administration of insurance licensing exams but will also manage the development of exam content and approval of continuing education courses for professionals within the insurance sector. This means that candidates will benefit from a more cohesive and integrated regulatory experience, whether they choose to take their exams in-person at secure testing sites or remotely through PSI's innovative live online proctoring.
One of the key changes includes the introduction of more flexible scheduling options for candidates. Previously, the Mortgage Broker – Responsible Individual exam was available only once a month at the DIFI office using traditional paper-based testing. Under PSI's management, candidates will enjoy increased testing opportunities and a more user-friendly process.
Jason McCartney, Account Management Director at PSI, stated that this initiative underscores their dedication to providing best-in-class testing services that prioritize fairness and security regardless of the delivery method. PSI’s approach ensures that every candidate, whether testing at a PSI site or from the comfort of their home, experiences a consistent and seamless licensure journey.
The transition to PSI Services not only signifies an operational upgrade for DIFI but also positions Arizona as a leader in national licensing modernization efforts within the insurance domain. This initiative is designed to support the professional development of licensees, which ultimately serves to enhance consumer protection and trust across the insurance marketplace in Arizona.
Additionally, PSI's involvement underscores its expertise and established presence in the insurance testing landscape, backed by a strong history of administering over 28 million tests annually across various professions, including insurance, real estate, healthcare, and technology sectors.
As DIFI moves forward with this collaboration, it aims to ensure that financial services and insurance products in Arizona remain safe, innovative, and easily accessible to consumers. Alongside their regulatory responsibilities, DIFI is dedicated to enhancing competition and encouraging economic development, all while maintaining a focus on consumer protection.
In conclusion, this strategic partnership between PSI Services and the Arizona Department of Insurance aims to deliver a modernized, effective, and inclusive experience for insurance professionals and candidates across the state. By leveraging PSI's technological advancements and testing infrastructure, Arizona is set to enhance its approach to licensure significantly, demonstrating a commitment to setting standards for the future of insurance in the region.