Explore the Future of Contact Centers at Contact Center MashupBox 2026
Virtualex to Showcase Cutting-Edge Solutions at Contact Center MashupBox 2026
Virtualex Consulting Inc., headquartered in Minato, Tokyo, is excited to announce its participation in the upcoming Contact Center MashupBox 2026, hosted by ComDesign on July 10, 2026. This event will focus on the latest advancements in contact center technology, including AI, voice recognition, and CRM integrations, reflecting the current trends and innovations in the industry.
The Contact Center MashupBox, running from 10:00 AM to 5:00 PM at the Sabō Kaikan Annex, is designed to immerse attendees in the evolving landscape of contact centers. As a partner of ComDesign, Virtualex will introduce a range of cutting-edge solutions tailored to meet specific business needs, ensuring the optimization of contact center operations.
Introducing Cloud-Based CTI: CT-e1/SaaS
One of the featured solutions is CT-e1/SaaS, a cloud-based CTI service provided by ComDesign. This service offers an array of features necessary for effective CTI, with the added advantages of low costs and no requirement for dedicated infrastructure. Furthermore, it integrates seamlessly with multiple service platforms, facilitating the creation of an ideal contact center. Currently, over 34,000 seats across approximately 1,950 tenants utilize this service, showcasing its scalable and efficient nature.
For more details, visit ComDesign's official website.
Cost-Effective and Efficient Cloud CRM: Virtualex iXClouZ
Another pivotal offering is Virtualex iXClouZ, a cloud-based CRM specifically designed for contact center operations. Built on the foundation of Virtualex's CRM platform, inspirX, it enables businesses to efficiently manage customer information across multiple channels, enhancing service quality and operational efficiency. This subscription-based model allows companies to select only the features they need, supporting rapid and flexible deployment. It is an ideal solution for organizations looking to trial CRM functionalities before fully committing to a comprehensive system, compatible with CT-e1/SaaS integration.
More information can be found here.
What is inspirX?
inspirX is the core CRM software developed by Virtualex for managing contact centers. Leveraging extensive experience in contact center operation, this software consolidates interaction histories across various channels. It supports the accumulation, sharing, and utilization of customer feedback, complete with a user-friendly interface and flexible integration capabilities that simplify data handling and retrieval on a single screen.
You can find out more about inspirX at their website.
A Unique Event Experience
Contact Center MashupBox 2026 provides an excellent opportunity for attendees to reassess the value and role of contact centers in today's digital landscape. The event promises to be enriching for participants, with a chance to explore innovative solutions and practical strategies for improving customer interactions.
Event Details:
- - Event Name: Contact Center MashupBox 2026
- - Date and Time: July 10, 2026, from 10:00 AM to 5:00 PM
- - Location: Sabō Kaikan Annex, Meeting Rooms 1F & 3F
- - Participation Fee: Free (Pre-registration required)
- - Official Website: Contact Center MashupBox
To register, please use the Virtualex invitation code 1200.
Seminar Highlight:
Title: Integrating AI, FAQ, and Apps into Your CRM: A Comprehensive One-Screen Experience
In many contact centers, the necessity to switch between multiple screens for CRM, FAQs, and voice recognition burdens operators. This seminar will showcase how to seamlessly integrate these tools, minimizing screen transitions and enhancing operational efficiency. Led by Tetsuya Takahashi from Virtualex, participants will learn to elevate CRM from a mere tool to a central command hub for their operations.
Date and Time: July 10, 2026, from 2:10 PM to 2:30 PM
Location: Sabō Kaikan Annex, Meeting Room 3F Navigator Talks E
About Virtualex Consulting Inc.
Founded with a focus on enhancing the customer-business interaction landscape, Virtualex underlines the importance of customer success as a driver of corporate growth. Their philosophy centers around **
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